Business Process Associate - 1st Shift (Hybrid)

Schedule:

• 1st Shift: Mon – Fri, 8a – 5p
• Hybrid: In office 3 days/week
• Overtime based on business needs

What you will do

As the Business Process Associate, you will support and lead continuous improvement efforts within Customer Service by identifying process gaps, analyze root causes, and help implement sustainable solutions.

• Support continuous improvement initiatives and projects, under the guidance of leadership, by identifying process gaps, analyzing root causes, and supporting the implementation and sustainment of process changes using business process improvement, problem-solving, and change management practices. 
• Assist with maintaining and updating business process documents under guidance to ensure accuracy and usability. 
• Collaborate with Customer Service leadership and cross-functional stakeholders to support the design, documentation, and implementation of improved workflows, procedures, and system-related process enhancements. 
• Maintain accurate and up‑to‑date project documentation and records, ensuring information is organized, accessible, and aligned with established project and documentation standards 
• Support Quality Management System (QMS) and Financial Compliance activities by reviewing procedures, identifying deviations from documented standards, and assisting with updates to standard work and training documentation. 
• Support audit readiness and compliance activities, including audits, evidence support, corrective actions, and continuous performance enhancement related to Customer Service processes. 
• Identify opportunities to improve service delivery, internal processes, and customer support methodologies; provide observations and recommendations for consideration by leadership and assist with implementation efforts. 
• Demonstrate flexibility and adaptability in a fast-paced environment by responding effectively to evolving business needs, changing priorities, system enhancements, and process updates. 
• Communicate clearly and professionally with Customer Service teams, leadership, and cross-functional partners through written documentation, presentations, and verbal discussions. 
• Consistently demonstrate a positive, constructive, and collaborative approach while working independently and as part of cross-functional teams. 

What you need

Required

• Bachelor’s Degree
• Strong analytical/problem-solving ability
• Strong communication skills
• Ability to work independently in a fast-moving environment
• Experience in process improvement

Preferred

• Experience in ERP, CRM systems
• Experience in Customer Service processes
• Demonstrate intermediate level of Microsoft Office knowledge/ skills
• Lean Six Sigma experience

$31.92 - $44.88 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.