Training Director

Training Director

The Training Director connects our beloved Team Members to our Vision: We exist to be a place where people are restored.

Responsibilities

• Ensures excellence in the new Team Member experience
• Communicates with Trainees, follows along with their development, and ensures a smooth experience throughout the Training Process
• Leads the team of Training Captains, ensuring they are activated and effective on each shift
• Ensures every Team Member advances healthfully through Training and advances appropriately within the organization

Accountability & Support

• The Training Director is a member of the Director team (working toward Executive Director, Talent and Executive Leadership Team)
• Reporting to: This position reports directly to Cole McKenna, Restaurant Executive Director for Chick-fil-A Lenexa
• Leading: This position leads the Training Captain Team
• This position works 35+ hours per week, with a mix of operational shifts and administrative work
• Closed Sundays
• All members of the ELT are supported with access to Counseling, Spiritual Direction, and a Gym Membership at Lifetime Fitness (or choice of fitness facility)

Metrics

How you will know you are excellent:

• Team Members are competent and confident after no more than five shifts
• Red Shirt Report - 85%+
• Team Member Experience - 90%+
• OSAT - 80%+

The Fun Stuff

• The most important qualification of this role is a personal commitment to our Vision
• Starting pay: 50k-60k yearly
• Full Benefits

If you are energized by helping people succeed, love being in the action, and want your work to have a meaningful impact every day, we would love to meet you!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.