Inside Sales Account Manager

INSIDE SALES ACCOUNT MANAGER

Greater Cleveland, OH | Industrial Distribution

COMPENSATION: ~$75k+ base (willing to be flexible for experience background) + bonus/commissions plan. $85k-$95k+ OTE

FULL BENEFITS: health insurance, 401(k) w/match, PTO, sick time & paid holidays

SCHEDULE: Onsite in Cleveland headquarters - flexibility to work remotely once proficient

DEVELOPMENT: Fast-track growth potential into Management, Account Manager, Territory Sales Manager or broader leadership responsibilities

Company Overview

Our client is a well-established and respected name in the industrial distribution sector with over 120 years of industry leadership and eight strategic distribution centers across the U.S. They serve a diverse customer base across sectors including OEMs, contract manufacturing, aerospace, automotive, marine, medical and more. Their product and service offerings include a comprehensive range of fasteners, valves/fittings, MRO supplies, VMI programs, consignment inventory, and integrated supply chain management solutions. As a trusted partner in the industrial supply chain, this company is known for its commitment to service, responsiveness, and deep technical product knowledge, enabling customers to reduce downtime, improve procurement efficiency, and streamline operations

Position Overview

This is a high-impact role where you’ll manage and expand a book of business while partnering closely with outside sales and operations. You’d be at the center of the action quarterbacking customer relationships, driving quoting and order execution, and identifying new opportunities to grow revenue through a consultative, solutions-based approach.

Key Responsibilities

• Manage and grow assigned accounts by building strong relationships, understanding customer needs, and providing responsive service.
• Identify and pursue new customers within industrial, manufacturing, and OEM markets through outbound calls, email outreach, referrals, and networking.
• Develop and execute an account and prospecting plan that expands market coverage and generates profitable sales.
• Identify opportunities to increase product penetration, cross-sell complementary products, and introduce additional services across customer locations.
• Recommend fasteners, Class C components, VMI, and supply chain programs that address inventory challenges and purchasing requirements.
• Prepare accurate quotes, respond to RFQs, follow up on proposals, and help convert opportunities into orders.
• Build and maintain a pipeline of qualified opportunities, documenting next steps and advancing prospects through the sales process.
• Coordinate account strategies and sales opportunities with outside sales representatives and leadership.
• Maintain accurate account records, customer activity, opportunity updates, and forecasts in CRM and ERP systems.

Qualifications

• Three or more years of inside sales, account management, customer service, or sales support experience
• Industrial distribution, manufacturing, OEM, fastener, or MRO experience preferred
• Strong communication, organization, and relationship-building skills
• Ability to manage multiple accounts and priorities
• Experience with CRM or ERP systems such as Salesforce or Prophet 21
• Customer-focused, proactive, and solution-oriented approach
• Vendor Managed Inventory, integrated supply, or Class C component program experience a plus
• Experience supporting outside sales teams within a territory-based sales model a plus