Resident Relations Specialist 21 Fitzsimons

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of  Resident Relations Specialist  will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community. 

This role is located in Aurora CO  at our 21 Fitzsimons Apartment Homes!

If you are an  ambitious problem solving customer service and  sales professional who rises to a challenge and takes pride in providing great experience to  consistently exceed your goals we want you on our team!

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected base pay rate of $22.00 - $24.00 an hour Monthly Renewal Commissions.  You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Opportunity for  extended time-off with benefits  during slower parts of the year.
• 25% Rent Discount  at any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.

What You Will Do

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Answer questions regarding service requests
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Qualifications :

Who You Are

• Goal-Driven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities
• Nimble problem-solver
• Collaborative Team Player

What You Have

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie property management hospitality retail restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to read write and speak English.

Additional Information :

• Paid time off including  vacation sick time and 14 holidays.
• Medical dental vision and life insurance options HSA/FSA plans short and long-term disability paid by the company.
• 25% Rent Discount  at any AIR community (a rental application is required and certain exclusions apply).
• 401(k) plan  with up to 6% employer match.
• Paid parental leave  of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement  for job-related certifications and licenses.
• 15 hours of  paid time annually for community service .
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development leadership training and  career growth .

Application Deadline:  The  initial deadline  for applications is 11/23/26 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references a four-panel  drug screening that   excludes marijuana testing employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Remote Work :

No

Employment Type :

Full-time