Front Desk / Check In / Out
Texan Cardiovascular Institute
Job Description
Job Description
We are seeking a friendly, detail-oriented individual to manage front desk operations, including patient check-in and check-out. This role is essential in providing excellent customer service and ensuring a smooth, organized flow for daily appointments. This role verifies that all follow-up appointments, payments, referrals, and instructions are provided accurately. Strong attention to detail, professionalism, and excellent communication are key for success.
**Pay will be based on experience**
Key Responsibilities:
Check-In Duties:
Greet patients in a warm and professional manner
Verify patient information, demographics, and insurance
Collect co-pays and required documents
Ensure proper completion of registration forms
Check-Out Duties:
Schedule follow-up appointments and referrals
Provide patients with visit summaries and instructions
Collect any remaining balances
Ensure all services are billed and documented appropriately
Other Duties:
Answer and direct phone calls promptly and courteously
Maintain a clean and welcoming front desk area
Support clinical staff with administrative tasks as needed
Collaborate with billing, scheduling, and medical teams
- Maintain HIPAA compliance and confidentiality
Qualifications:
2 years experience in a medical office or healthcare setting.
Strong customer service and communication skills.
Proficiency with EHR systems and appointment scheduling software.
Ability to handle payments and basic billing questions.
Bilingual (Spanish/English)
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