Quality Supervisor

Quality Supervisor

Position Summary: The Quality Supervisor leads Quality Control (QC), Quality Assurance (QA), Returns Inspection, and Material Review Board (MRB) activities to ensure products consistently meet company, customer, and regulatory requirements. This role provides direct leadership to inspection teams, oversees quality processes across the operation, and promotes a culture of quality, accountability, and continuous improvement. Working closely with Operations, Engineering, Research & Development, Customer Care, and Product Management, the Quality Supervisor drives effective resolution of quality issues, ensures compliance with quality standards, and supports process improvements that enhance product performance and operational efficiency. This position also contributes to strategic quality initiatives and organizational development, serving as a key leadership role with a defined path toward future Quality Manager responsibilities.

Key Responsibilities:

• Develop and manage daily and weekly inspection schedules aligned with production priorities.
• Assign, monitor, and adjust Quality Control/Material Review Board workloads in real time to maintain flow and meet deadlines.
• Conduct daily SQDIP (Safety, Quality, Delivery, Inventory, Productivity) shift meetings to communicate priorities, risks, performance expectations, and quality concerns.
• Conduct regular floor inspections to ensure compliance with quality standards, procedures, and work instructions while addressing any obstacles.
• Train, coach, and assess team members on inspection techniques and decision-making processes.
• Conduct performance evaluations and address attendance, conduct, and performance concerns in a timely manner.
• Approve employee timecards and ensure compliance with company policies and safety requirements.

Qualifications:

Education & Experience:

• A Bachelor's degree in Engineering, Quality, Operations, or a related technical field is preferred; an equivalent combination of education and experience will also be considered.
• 5 or more years of progressive quality assurance or quality control experience in a manufacturing or regulated industry environment.
• 2 or more years in a supervisory, lead, or team leadership capacity with direct accountability for personnel performance.

Certification(s):

• Six Sigma Green Belt certification is preferred or is to be obtained during the first year.
• ASQ Certified Quality Engineer (CQE), ASQ Certified Quality Auditor (CQA), or related equivalents are a plus.

Skills:

• Strong working knowledge of Quality Management Systems (QMS) and applicable standards (ISO 9001).
• Hands-on experience leading or supporting internal and external audits.
• Managing corrective and preventive action (CAPA) activities to ensure compliance.
• Strong problem-solving skills with the ability to identify root causes and implement effective corrective actions.
• Solid understanding of inspection methods, geometric dimensioning & tolerancing (GD&T), and measurement systems analysis (MSA, Gage R&R).
• Working knowledge of Lean Manufacturing, Six Sigma, and continuous improvement tools, with the ability to drive improvements on the production floor.
• Experience applying statistical process control (SPC) and process capability analysis to monitor and improve product and process performance.
• Proficiency with ERP, along with data analysis tools such as Excel, Minitab, Power BI, or similar.
• Experience in regulated manufacturing environments such as aerospace, medical device, defense, or similar industries will be a plus.
• Background in supplier quality, including participation in supplier audits and use of core quality tools (APQP, PPAP, FMEA, Control Plans).
• Demonstrated ability to supervise, coach, and support quality team members in a fast-paced, high-accountability environment.
• Effective communication skills, with the ability to collaborate across operations, engineering, and leadership teams.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining quality and compliance standards.
• Commitment to continuous improvement and professional development, with a proactive and growth-oriented mindset.

Physical Demand:

• Ability to stand for a period of 8-10 hrs., including frequent walking and occasional bending
• Use hands and fingers to handle, grasp, and grip both larger and smaller components
• Pulling and reaching with hands and arms
• Ability to perform routine hand, fingers, and arm movements, including keyboarding and mousing
• Ability to communicate effectively, including talking and hearing
• Ability to lift and carry up to 30 pounds
• Specific vision abilities, including close-up vision and depth perception

Work Environment:

• The primary work setting is a manufacturing, production, office, or quality lab environment requiring regular floor presence.
• Exposure to noise, tools, chemicals, dust, and warehouse equipment, such as forklift trucks.
• Use of PPE (Personal Protective Equipment) where required.
• Occasional travel is expected for customer visits, supplier audits, and industry-related activities, estimated at less than 10% annually.