Service Operations Assistant

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary
The Service Operations Assistant supports the daily operation of the front end and assists store leadership in providing excellent customer service, efficient checkout operations, and a positive experience for both customers and associates. This role helps coordinate front-end activities, supports associate development, and ensures company procedures and service standards are consistently followed.
Key Responsibilities

• Provide friendly, prompt, and professional customer service.
• Support the daily operation of the front end, including checkout lanes and customer service areas.
• Assist with coordinating cashier coverage, breaks, lunches, and other front-end staffing needs.
• Monitor customer traffic and help maintain efficient checkout service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Help resolve customer concerns professionally and involve management when appropriate.
• Provide direction, coaching, and support to front-end associates.
• Assist with the training and development of new and existing associates.
• Reinforce customer service expectations and proper operating procedures.
• Support accurate cash-handling practices and ensure front-end procedures are followed.
• Assist with register functions, transactions, overrides, and other authorized activities.
• Help maintain front-end cleanliness, organization, safety, and presentation standards.
• Monitor supplies and equipment and communicate operational needs to store leadership.
• Promote teamwork, accountability, and a positive work environment.
• Communicate customer concerns, staffing issues, associate performance matters, and operational opportunities to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist with additional store responsibilities as business needs require.

Leadership Expectations

• Lead by example and consistently demonstrate excellent customer service.
• Provide clear direction and support to associates throughout the shift.
• Coach associates respectfully and recognize strong performance.
• Help maintain productivity and service standards during busy periods.
• Encourage teamwork and effective communication among associates.
• Support store leadership in maintaining an efficient, organized, and customer-focused operation.
• Demonstrate professionalism and sound judgment when handling customer or associate concerns.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational, time-management, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced retail environment.
• Dependable, professional, and committed to providing excellent customer service.
• Ability to handle sensitive information and situations appropriately.
• Previous retail, customer service, cashier, or leadership experience is preferred.

Physical and Scheduling Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and perform other physical activities associated with retail operations.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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