Contents and Cleaning Project Manager

Job Description

Job Description

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With 40+ territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?
Then don’t miss your chance to join our team as a Contents and Cleaning Project Manager . In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect  HERO !

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Plan and execute reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, sub-contractors, and resource providers involved in reconstruction services. Manage the entire customer experience and overall customer satisfaction.

Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders. 
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets). 
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production/Restoration personnel. 
• Recruit Production/Restoration personnel. 
• Manage Production/Restoration personnel. 
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Qualifications

• Superb customer service track record
• Effective written and oral communication
• Experience in restoration and/or construction preferred
• High school diploma/GED
• Ability to successfully complete a background check subject to applicable law
• 2 year Restoration background is preferred
• IICRC certifications are a plus

Physical & Work Environment Requirements

• Exposure to extreme conditions such as heat
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Commissioned Bonus Structure
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program

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