Investigator Services Specialist - level dependent upon experience

What You'll Do Independently manage investigator site calls and inquiries with limited supervision Resolve moderately complex data discrepancies across multiple systems Notify investigator site and all necessary contacts via phone/fax of all relevant critical/voice alert values per protocol and SOP Execute accurate communication with clinical sites regarding lab procedures, sample handling, and result interpretation Maintain accurate documentation and audit‑ready records Identify trends or recurring issues and escalate to senior staff Participate in process improvement initiatives Serve as backup support for senior staff as needed Ensure adherence to GCP, ICH, and regulatory requirements What You'll Bring Strong computer skills, especially with databases Professional phone etiquette and customer‑service skills High attention to detail and accuracy Strong problem‑solving and analytical skills Detail oriented to drive tasks to completion Ability to prioritize multiple tasks in a fast‑paced environment Ability to work well in a group Bachelor’s degree or equivalent experience At least 2 years of experience in clinical research, investigator services, data management, or central lab operations Experience handling site communications in a regulated environment Strong knowledge of clinical trial processes and terminology Demonstrated ability to manage workload independently Proficiency in LIMS and Microsoft Office Suite Why CTI? We support career progression – 25% of our global staff is promoted annually and we have a structured mentoring program to provide the support you need to move forward We value education and training – We provide tuition reimbursement, partner with universities and colleges to create programs in our field, and have a dedicated training department We value our people – We have never had a layoff in our 20‑year history, support a work‑life balance with flexible schedules, and have provided cash bonuses every year for the past decade Our culture is unparalleled – Learn more about “The CTI Way” We think globally and act locally – We have a global philanthropic program supporting our team’s efforts to improve their local communities (Learn more about our “CTI Cares” program) Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr CTI Clinical Trial and Consulting Services