Support Staff - FAC (Swing shift)

Job Category: Substance Abuse/Recovery Services Requisition Number: SUPPO002099 Posted: May 11, 2026 Full-Time Location St. Anthony's Foundation 291 10th St San Francisco, CA 94103, USA As the Residential Overnight Staff, you will provide a safe and supportive environment for residents through consistent application of program guidelines, policies and procedures in relationship with the mission and values of St. Anthony Foundation. During the overnight shift, monitor residents, circulate within the house making routine rounds, manage and report emergencies immediately, and ensure all residents are following established house protocols. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties: Resident Engagement Oversee all program activities such as conducting routine facility and bed checks and dispensing medications. Ensure the safety and privacy of all residents by adhering to the guidelines of the St. Anthony Foundation safety program (Employee Handbook pages 68 & 69). Handle or assist in handling any program emergency including those that involve the police, the paramedics, the fire department, etc. Make routine hourly rounds of each floor and adjoining rooms. Ensure that all activity rooms (including computer rooms) are closed down at the appropriate times. Monitor incoming and outgoing calls by residents. Oversee all residents on task assignments. Program Administration and Operations Complete reports and all other paperwork neatly, legibly, and thoroughly. Enter data and information electronically as required. Look up data and reports electronically through a database as requested. Understand and follow the organization's programs, policies, and procedures. Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and functions of the position. Answer the program telephones and take accurate, detailed messages. Ensure that anyone entering or exiting the facility signs and dates the log. Ensure the cleanliness and organization of the facility during the course of the shift. Document and update information on residents or the program in the appropriate logs or forms by shift end. Log all incidents. Assume all residents understand disaster plans. Participate in one-hour daily oversight of clients' recreational activities. Contact supervisor immediately when emergency situations occur. Provide oversight to all community volunteers. Assist in the orientation and training of relief staff and in-house volunteers. Serve as contact for the resident houseman and assistant when no other counseling or administrative staff on duty. Teamwork Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission. Collaboratively work with others to achieve team success. Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others. Consistently demonstrate integrity while working and representing St. Anthony’s. Practice direct, respectful, open, and honest communication with their colleagues. Proactively seek support from team members or management. Demonstrate cooperation with coworkers, management, and the community at large. Minimum Qualifications High School diploma/GED and three years’ experience in social services, particularly in drug and alcohol residential programs. Must have knowledge and understanding of issues involved in working with recovery clients. Drug and alcohol studies certification desired or enrolled in ADP certificate program or is a registered recovery worker with California Certification Board of Alcohol & Drug Counselors. Excellent interpersonal, listening, oral, and written communication skills are required. Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers. Ability to respond to emergencies and high‑pressure situations in a self‑composed and self‑assured manner. Ability to work non‑traditional hours and days (weekends and holidays required). Ability to complete paperwork neatly and legibly. Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information. Ability to be punctual, reliable, cooperative, and stay team‑oriented. Ability to work independently with minimal supervision. Takes initiative when activity is slow, seeks tasks and demonstrates willingness to work. Must remain awake, alert, responsive and active during all working hours. Sleeping on the job is not permitted. California driver’s license with excellent driving record desired. Experience working in a non‑profit or community‑based social service agency with people experiencing homelessness or poverty desired. Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor. People of color, differently‑abled people, LGBT, and folks with lived experience are strongly encouraged to apply. St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. St. Anthony's uses E‑Verify to validate our new employees’ eligibility to work legally in the United States. Preferred Skills and Behaviors Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Work‑Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Self‑Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization #J-18808-Ljbffr St. Anthony's Foundation