Audiology Assistant

Overview The Audiology Assistant supports the hearing aid program and provides assistance to the audiologists. Responsibilities Interact with patients and determine subjective problems with the patient's hearing aid. Evaluate malfunctioning hearing aids for objective causes of problems, including electroacoustical analysis and listening checks. Make simple repairs if in-office repair is possible, or package and send for repair if off-site repair is needed. Track orders in-process, unpack repaired aids, and call patients to arrange pickup. Make detailed chart notes and copies of repair slips/invoices. Keep track of hearing aid and cochlear implant accessory stock and restock as necessary. Assist audiologist as needed in play audiometry during pediatric hearing testing. Experience and Education Experience REQUIRED: 5+ years of customer service, project/office management. Experience PREFERRED: Experience working with persons with hearing loss and/or with children. Education/training REQUIRED: Associate\'s degree or commensurate experience in the field. Education/training PREFERRED: Bachelor\'s degree. Independent action Independent action(s) required: Work with patients to identify hearing issues and coordinate repairs as described above. Supervisory responsibilities Supervisory responsibilities (if applicable): n/a Additional position requirements Requires flexible scheduling to meet operational needs. Physical and mental requirements Physical: Lifting 20-50 lbs; Prolonged standing; Prolonged sitting; Frequent bending; Repetitive motion. Mental/Sensory: Strong recall; Reasoning; Problem solving; Hearing; Speak clearly; Write legibly; Reading. Emotional: Fast-paced environment; Steady pace; Able to handle multiple priorities; Frequent and intense customer interactions; Noisy environment; Able to adapt to frequent change. Age Specific groups served: N/A EEO Employer/Disabled/Protected Veteran #J-18808-Ljbffr