RETAIL LEAD

Ensure outstanding customer service in the retail shop by ensuring Associates follow procedures and assist guests, offering product information, processing transactions, maintaining a clean workspace, and supporting inventory tasks.

PRIMARY DUTIES:

Maintain a high level of customer service to enhance the overall guest experience. Communicate clearly and effectively with guests, supervisors, and coworkers. Provide knowledgeable support regarding Bridger Bowl products, services, and experiences. Assist in resolving guest concerns or **escalate** to the Managers as needed. Continuously learn and improve proficiency with the point-of-sale system and product knowledge; encourage and support the same for Retail Associates. Support retail shop inventory and notify management of inventory needs. Support the receiving, processing, and inventory of retail products. Restock, label, and organize merchandise, as required. Assist with the inventory counts. Perform daily opening and closing duties. Close registers and submit end-of-day reports. Accurately process cash and credit card transactions and maintain accountability for assigned registers. Collaborate with the Retail Assistant Manager to support promotions and sales campaigns. Perform additional duties as assigned by the Rental & Retail Managers.

EMPLOYEE EXPECTATIONS:

Demonstrate good judgment and maintain a positive, enthusiastic attitude throughout the season. Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays. Display a genuine desire to share knowledge of the sport and inspire others to enjoy it. Exercise discretion and maintain confidentiality of all protected information. Follow operational procedures with attention to detail and accuracy. Be flexible and adaptable to ever-changing situations and workload. Maintain a clean and orderly work environment. Comply with and enforce Bridger Bowl policies and procedures. Contribute to Bridger Bowl's overall sustainability goals.

SUPERVISION:

Supervision Given: This position is responsible for the shared supervision of the Retail Associates. Supervision Received: From the Retail Assistant Manager. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.

EMPLOYEE BENEFITS - SEASONAL

Free Employee Season Ski Pass Montana Ski Area Association (MSAA) – free day tickets Free day pass to Crosscut Mountain Sports Center Aflac Accidental Insurance coverage while employed Sick leave based on hours worked Local Bozeman Ski Shop discounts Bridger Bowl employee discounts on food, lessons, rentals, and retail purchases. Employee Ski Day

QUALIFICATIONS, REQUIREMENTS, AND ADDITIONAL INFO:

PREFERRED QUALIFICATIONS:

Experience in customer service and/or retail sales. Possess excellent communication and active listening skills. Knowledge of Point-of-Sale systems and basic computer application usage.

WORK ENVIRONMENT:

Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces. Indoor: sit at a desk executing repetitive movements under consistent lighting and temperature controls. Work physically near others throughout the shift.

PHYSICAL AND MENTAL DEMANDS:

May require bending, stooping, standing, walking, and moving items that weigh up to 25 lbs. Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.

SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:

Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships. Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.

EEO STATEMENT:

Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws. #J-18808-Ljbffr Bridger Bowl, Inc.