Respiratory Supervisor (TeleCare)

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Who We Are:

SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

The Respiratory Supervisor is responsible for the general operation and leadership of all Chronic Care Programs managed under the TeleCare team.

 Responsibilities:

• Day to day supervision of TCT RT, Care Coaches, Sleep Coaches, and related outsourced entities
• Manage the processes and operation for all care management software, such as conducting training, providing necessary support, and help create clinical pathways and workflows related to implementation of care management software.
• Trains and supports staff as necessary, work collaboratively with the Clinical Operations Manager and Director of Respiratory Services to recruit, interview, and hire appropriate candidates for the TeleCare team. 
• Responsible for team member's timesheets and monthly on call scheduling; assures completion of weekly call logs.
• Performs team member weekly reviews as well as monthly team meetings.
• Prepares and present data reports and plans of action to reporting Clinical Operations Manager and Director of Respiratory Services.
• Provides coaching and corrective action plans to employees under the supervision of the Clinical Operations Manager.
• Oversight of but not limited to RDT Process, TCT phone ques, Sleep Coach processes, PAP Unbilled Revenue, Clinical review processes, DF task management and Dept CFI responses
• Day to Day execution of CCM programs (C-19, iBreathe, NIV Plus, iAmStrong, iSleep)
• Supports purchasing escalations

• Provides alternative products or therapy options related to back orders

• Travel associated with team oversight, including but not limited to:
  • Overnight travel
  • Conference/Training seminar
  • Out of state travel

• Works within developing software systems (i.e., Chronic Care Programs). 
• Reviews all information for accuracy and completeness in regards to the enrollment of patients into all Chronic Care Programs and maintains program information on all patients with in the electronic documentation system and additional data base.
• Maintains equipment logs, and inventory.
• Schedules Interdisciplinary Care Team meetings, acts as a conduit to all members of the TCT, supports marketing department, and attend offsite trainings. 
• When necessary responds to telephonic, electronic, and written inquiries from in house departments, care client staff including, care managers, and clinical staff. Responds to patient and family inquiries.
• Other duties as assigned.

Qualifications:  

Education and/or Experience:

• Valid RCP License
• Valid RRT CA License
• High School diploma required.
• Three (3) years' experience of customer service or transaction processing in a Managed Care setting required.
• Medicare Advantage and Medicare Advantage Part D health plan with knowledge of enrollment activities preferred. 
• Working knowledge of MS Office including Word, Excel, and Access with proficient typing skills.
• Understanding of Android and IOS systems.

Other skills and experience :

• The ideal candidate will be
• Good leadership qualities and desire to coach the team
• Detail oriented and able to learn and follow policies and procedures
• Able to respond to common inquiries or problems in a professional manner, 
• Able to handle heavy workload, and adapt to a high growth, rapidly changing environment
• Flexible, have good judgment, analytical skills and ability to work as a member of a team 
• Able to work independently and to be organized in their work to ensure that tasks are completed in a timely manner.
• In possession of excellent communication skills and be professional when dealing with all aspects of the programs.
• Experienced in computer programs such as word, excel, Smart Sheet,

Competency: (To perform the job successfully, an individual should demonstrate the following competencies):

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; works well in group problem solving situations; Uses reason even when dealing with emotional topics
  
• Analytical  - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Integrity - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values. Creates and revises policies and procedures as needed.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Capacity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
  
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
  

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program
• Compensation DOE with a range of: $36.00- $56.70 hourly with a typical starting pay between $40.00 - $42.00 hourly

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About 

 "SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. 

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

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