Senior Case Manager III

Senior Case Manager IIIThe Senior Case Manager III is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.Duties and ResponsibilitiesConducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case planDevelops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as requiredMay make home and field visitsMonitors case managers on a regular basis to determine quality and effectiveness of services providedReview cases with Program Coordinator and Case Management TeamAudit case file on a regular basis for completeness and accuracyConducts crisis intervention as necessaryAssists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilizationMakes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriateProvides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacyConducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposesAssure all program assets and file documents are maintained and secure for all client recordsDevelops, performs, and assists with workshops pertaining to program services that meet client needsParticipates and assists with outreach eventsOther duties as assignedEssential Ability AcknowledgementAbility to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.Essential DutiesServices for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goalsResponsible for intake, assessments, service planning and service deliveryConducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of servicesCollaborate with other service providers to link participants to community resources and supportive servicesConducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurateDevelops, performs, and assists with workshops pertaining to veteran households' needsParticipates and assists with outreach eventsOther duties as required and may be subject to changeMandated ReporterAs service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.QualificationsRequirementsMust be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsMust meet Funder ApprovalCurrent TB screening and Immunization Records (within 5 days of hire)Copy of Current Professional License (if applicable)Current BLS Certification (within 15 days of hire)Completion of all required trainings (within 30 days of hire)Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.EducationBachelor's degree from an accredited institution in the social sciences or family therapy.Completion of VOALA Case Management training within 6 months of hire.ExperienceMinimum total at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations.If Case Managers possess a master's degree in the social sciences, only one (1) year of case management experience is requiredPreferred QualificationsMaster's Degree (Social Work or related)Experience in supervision or lead role preferredHMIS navigationVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.