Automotive Service Advisor 4-Day Workweek & Exceptional Benefits

Job Opportunity

We are the shop in the community that does it better, prides ourselves in being really transparent, and our honesty sets us apart. Customers are often blown away at the customer experience, the level of reporting to the customer we do, and/or how the vehicle feels when they leave. We seek an individual that is passionate about customer care in the automotive industry; which means you will be both an advocate for the vehicles we service and an advocate for the customer. Your presence at the shop is all about making the customer feel good about the shop, the employees feel better about the great work they do, and when needed enforce the high standards that we preach. Your job is to also coordinate the logistics and the manpower of the work. People from the hotel/restaurant/hospitality industry (with a hobbyist understanding of cars) are encouraged to apply.

Base + Performance Enhanced Pay Plan

Relocation/sign-on bonus

4-Day workweek (Tuesday to Friday)

Training and education pay

Medical, dental, and vision insurance

Paid vacations and holidays

401K and retirement program

Exceptionally clean and well-equipped facility

Exceptional customer service

A passion for the automotive service industry

A commitment to continuous learning and improvement; kaizen

A somewhat laid back (but not too laid back) work atmosphere

Roles and responsibilities:

• Expertly greet and interact with customers on the phone and/or in person
• Schedule and coordinate service and repairs
• Offer and schedule customer shuttle service as needed
• Monitor, track, and update customers on the progress of their repair
• Offer required/recommended service and repair with a focus on sales profitability and balance it with customer wants and needs while utilizing excellent customer service
• Answer, properly articulate, and facilitate customer questions and concerns using expert technical knowledge and professional customer service skills
• Don't be afraid to have difficult conversations about a customer's vehicle
• Strictly adhere to company policies, Bureau of Automotive Repair, and California State Law
• Also required to adhere to the Environmental Protection Agency laws and practices
• Remain flexible, anticipate change, and create positive outcomes

Minimum of 5 years of customer service work, and some knowledge of automotive

Basic office skills, PC (Windows, Microsoft Office, etc.), & typing

Valid driver's license with a clean record

Apply here or email your resume to View email address on click.appcast.io