Community Pharmacy Technician - Call Center Agent/Float

Mizzou Pharmacy Technician Call Center Agent

Location: This position will primarily support the Mizzou Pharmacy Call Center (located at QD) but may also float between all Mizzou Pharmacy locations in Columbia and Jefferson City, MO.

Support Hours: Monday - Friday 7am-7pm

Department: Pharmacy Compensation:

Base Pay Range: $16.68 - $26.31/hour, based on experience

Certified: $19.15 - $30.23/hour, based on experience

Shift Differentials:

o Additional $1.25 per hour for Evening shift

o Additional $1.50 per hour for Weekend shift

Sign-On Bonus: $1,500

o Note: Details will be provided during the HR interview. Policy language is available upon request.

Join our dynamic Mizzou Pharmacy team as a full-time pharmacy technician, where your expertise will make a meaningful impact on the health and well-being of our community! We are seeking a pharmacy technician call center agent to support multiple community pharmacy locations. In this role, you will assist patients and healthcare providers by answering incoming calls, helping with prescription refill requests, addressing customer inquiries, and providing exceptional customer service. This position offers the opportunity to work closely with pharmacy teams across several locations and may include floating between pharmacies and assisting with in-store pharmacy operations as needed. The ideal candidate is an experienced pharmacy technician that is customer-focused, adaptable, and committed to helping ensure a positive experience for every patient.

Employee Benefits:

Health, vision and dental insurance coverage starting day one

Generous paid leave and paid time off, including ten holidays

Multiple retirement options, including 100% matching up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%)

Discounts on cell phone plans, rental cars, gyms, hotels and more

Detailed Job Description:

Prepare, dispense, and distribute medications.

Communicate effectively with multidisciplinary teams, patients, and other pharmacy employees.

Provide on-the-job training to new personnel and assist in evaluating the progress of new employees.

Receive prescriptions, complete data entry of prescription orders in the pharmacy dispensing software, and adjudicate third-party insurance claims.

Prepare and label prescriptions consistent with state and federal labeling guidelines.

Conduct point-of-sale transactions that require proper cash handling, offer patient counseling, and comply with all out-window procedures for patient safety.

Answer telephones and handle calls that do not require the personal attention of a pharmacist.

Deliver quality customer service in all interactions with patients.

May complete unit/department-specific duties as outlined in department documents.

Required Qualifications:

Must apply prior to hire for Pharmacy Technician or Pharmacy Intern licensure by the Missouri Board of Pharmacy.

Physical Demands:

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses.

Equal Employment Opportunity:

The University of Missouri is an Equal Opportunity Employer.