Client Account Specialist

Client Account Specialist

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Summary: The Client Account Specialist helps self-pay clients develop a financial plan for treatment services and helps ensure clients keep appointments to get the care they need. The position maximizes the value of financial assistance awarded to clients and ensure that clients pay for their care in a timely manner.

Schedule: 7:30 -5.00 Flex CST

Location: Remote

Compensation: $23.00- $25.00

How Client Account Specialists Empower Recovery:

• Heavy phone usage in and outbound calls.
• Pro-actively identifies and escalates client account problems to Client Account Team Lead.
• Takes incoming phone calls
• Demonstrates empathy, compassion, respect and active listening when answering questions and making phone inquiries related to client accounts.
• Works with the admission coordinators if client has follow up questions prior to admission.
• Works in accordance with TEP Financial Review policy to resolve delinquent accounts; prepares payment plans and monitors compliance with payment plans; directs accounts to outside collection agencies when necessary.
• Reviews applications for financial assistance; contacts clients regarding the outcome; and allocates funding to approved financial assistance recipients.
• Responsible for return mail, COB denials, Faxes, Emails, tickets, disputes, self-pay balances.
• Perform other duties as assigned.

Education Qualifications:

• High school diploma or equivalent required.
• Medical patient access or billing office knowledge required.

Professional Qualifications:

• Two years of phone experience with customers.
• Two years of experience in health care working with client benefit coverage and/or claims preferred.
• Experience working in a behavioral health environment preferred
• Basic knowledge of Teams, Outlook and Office programs with ability to learn new applications
• Knowledge of running data reports.

Competencies:

• Strong attention to detail and commitment to quality.
• Solid Interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
• Demonstrate initiative and exercise good judgement (e.g., in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task).
• Ability to prioritize and adapt to changing priorities.
• Shows passion for our business, clients, and values.

Workplace Environment:

• 90% sitting/10% standing
• Ability to lift 15 pounds
• Ability to focus in an open workspace environment
• Ability to adjust to a workflow pace that fluctuates widely.

Accanto's Commitment to Equal Opportunity: Accanto is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

What we offer:

Employee Benefits: We understand the importance of a well-rounded benefits package. That's why we're dedicated to providing a range of plans to meet your needs.

For full-time employees, we offer:

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.