Client Services Representative

Job Summary We are looking for a dynamic Client Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards that our clients have come to expect of RTC for decades. Essential Functions Ability to manipulate and analyze client data. Coordinate all tasks necessary to support the client's demands. Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe. Collaborate with internal teams to address complex customer issues and elevate when necessary. Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance. Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems. Maintain and update ERP system records, including customer information, inventory levels and financial data. Oversee daily logistic operations, including the scheduling and tracking of shipments. Detail‑oriented and capable of prioritizing multiple tasks in a constantly changing business‑to‑business environment. Ability to adapt and shift priorities based on internal and external business needs. Education, Experience, and Skill Requirements Bachelor’s Degree a plus, but not required. ERP experience required. Proficient in all Excel and Word applications; an Excel test is required. The ability to work in a fast‑paced environment and prioritize workload. Maintains clear and effective communication. Deals constructively with issues that do not have clear solutions. Supports the team by empowering others and positively contributing to the overall success of the organization. Applicants must be 18 or older. About RTC RTC focuses on continual improvement, evolving our capabilities, and reinvesting in our business to deliver higher‑performing solutions for our clients. Benefits 401(k) Plan with company match (we also offer a Roth option) Hybrid work‑from‑home program offered Health Insurance through Blue Cross Blue Shield Dental Insurance Flexible Spending for Health and/or Dependent Care Commuter Transit benefit Critical illness benefit Life Insurance (we cover three times your salary) Short‑Term Disability Coverage Two weeks of paid Parental Leave Sixteen PTO Days (full year) Nine paid holidays Tuition Assistance Perks Fun Friday Hours – leave at 2:30 each Friday year‑round Volunteer Time Off (VTO) plus company‑sponsored volunteer events Wellness PTO is encouraged for vacations and mental‑health breaks Work/Life resources such as legal, financial, and counseling are available through our Employee Assistance Program Discounts to eligible fitness centers for associates enrolled with Blue Cross Preventative care is covered at 100% Lactation rooms available for new mothers at Rolling Meadows and other plant locations Annual flu clinic at Romeoville and Rolling Meadows; flu shots covered by insurance if associate elects otherwise Compensation The base salary range for this position is budgeted for $42,865‑$62,321, with eligibility for overtime after 40 hours worked and an annual bonus. The actual base salary depends on various factors and may be above or below the range depending on the applicant’s qualifications, years of relevant experience, specific skills, level of education, business needs, and market demand. Career Development & Training We encourage your professional growth through mentorship, management support, and various training opportunities. Equal Employment Opportunity Statement RTC is an equal opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non‑discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, veteran status, religion, or any other basis prohibited by law. RTC is in compliance with Child Labor Laws. #J-18808-Ljbffr RTC