Dispensary Manager - Santa Rosa

Job Description

Job Description

GENERAL SUMMARY OF DUTIES: The Dispensary Manager (DM) is responsible for ensuring a smooth and efficient operation of the dispensary including: organizing the work flow of the staff, implementing marketing initiatives, protecting dispensary assets, ensuring customer service standards, sales goals and KPI’s are met and maintaining the appearance of the overall dispensary. The DM is also responsible for ensuring the Dispensary Team is providing compassionate, quality, and accurate knowledge to all of our members. 

Understand and embrace SPARC’s mission and its role in the community. 

SUPERVISION RECEIVED: Reports to Regional Retail Manager

SUPERVISION EXERCISED: Manages Dispensary Supervisors, Safety Hosts, Member Consultants, Inventory Member Consultants and Delivery Drivers.

EXAMPLE OF DUTIES: (This list may not include all of the duties assigned.)

1. Primary decision maker in the absence of Regional Retail Manager.
   

2. Oversee day-to-day dispensary operations while following strict controls to protect dispensary’s assets, i.e. cannabis, cash, etc.
   

3. Analyze, organize and implement office operations and procedures, i.e. reviewing time clock punches, tip distribution, etc. 
   

4. Develop and give presentations to staff, leadership, and the greater public regarding retail operations, recruiting opportunities, and company overview.
   

5. Maintain an accurate inventory for all items in the dispensary and reducing shrink
   

6. Secures merchandise by implements security systems and measures
   

7. Monitoring KPI’s and developing response to shifting in business
   

8. Oversee dispensary supplies, appearance, and maintenance in accordance with set standards. 
   

9. Ensures merchandising standards are met in partnership with leadership and inventory teams for increased sales and customer experience.
   

10. Monitors staff and holds team accountable to dispensary policies and procedures while maintaining a continued awareness of industry.
    

11. Elicit and process feedback from staff and members. 
    

12. Facilitate monthly Supervisor meetings, build leadership team through training and continued education. Assign weekly work lists and goals, follow up to ensure completion. 
    

13. Facilitate regular department meetings to increase knowledge and create 
    

an environment focused on member service and education.

1. Observe employee performance and coach team on improvements (in the moment and privately), 
   

ensure all members receive high quality service from staff and to increase sales.

1. Facilitate recruiting process, including reviewing resumes/applications, interviewing, and hiring. 
   

2. Oversee training of all new staff and ensure Training Manuals are up-to- date and accurate. 
   

3. Provides 90 day and Annual Reviews and disciplinary actions for all staff supervised 
   

4. Models service leader behavior on the sales floor for optimal customer service and sales.
   

5. Facilitates coaching, mediation, de-escalation of issues related to members and team members using positive and effective communication techniques.
   

6. Supports staffing within all regional locations as needed to ensure business operations
   

7. Plan and coordinate staff levels during peak and recession
   

8. Create weekly staff schedule ensuring all shifts are covered. 
   

9. Meet weekly with Regional Retail Manager to report on dispensary status. 
   

10. Performs regular quality assurance audits.
    

11. Strong understanding of State and Local regulations
    

12. Ensures dispensary is in compliance with regulations at all times
    

13. Maintain a positive work environment conducive to trust and respect.
    

14. Maintain strictest confidentiality.
    

15. Perform other related work as required. 
    

Requirements

Knowledge, Skills and Abilities

1. Ability to motivate and influence others through personal actions and examples. 
   

2. Ability to be conversant on all of our products and their unique characteristics’ and be able to recommend similar products that possess similar qualities. 
   

3. Strong problem solving, organizational, and interpersonal skills.
   

4. Ability to perceive and meet the needs of the staff and customers without direction. 
   

5. Ability to maintain high standards in a fast p