Customer Service Coordinator/Rental Car Clerk

Job Description

Job Description

Dealership in the West Valley is seeking a self-motivated, enthusiastic, and hardworking person to fill this role.

Looking for an experienced Service Receptionist & Warranty Admin Assistant.

Qualifications:

• Applicants must be familiar with the multi-line phone system.
• Organized with the ability to multitask.
• Windows proficient (Word, Excel, Powerpoint).
• Flexible and full-time.
• Demonstrate the capacity to function in a team environment or individually.
• Have excellent customer service skills.
• Work well under pressure.
• Must maintain a professional appearance and a neat, organized work area.
• Spanish speaker preferred not required.

Responsibilities:

• Processes warranty claims and all paperwork to ensure proper documentation on a timely basis.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmit all rejected claims promptly or receive authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Inbound & Outbound service department phone calls.
• Check-in/Out service rental cars & manage service rental fleet.
• Manage customer vehicle pickup & delivery schedule.
• Manage scheduling & dispatching mobile van.

Requirements:

• Applicants must be 18 years or older.
• Maintains a professional appearance and a neat work area.
• Other tasks as assigned.
• Must be a team player.

Benefits:

• 401K.
• Paid Vacation.
• Medical Insurance.
• Dental Coverage.
• Vision Care.
• Flexible Schedule.
• On-Site Medical Clinic for employees and their families.
• Employee Discounts and more.