Head of Guest Experience & Revenue Growth

CIVANA Wellness Resort & Spa in Carefree, AZ is seeking a Director of Planning and Customer Success to lead the Guest Experience Guides and transform guest interactions across phone, email, chat, and text. You will drive service excellence as a revenue-focused center and curate memorable stays with a strong emphasis on hospitality and data-driven decisions. You will build a high-performing team, optimize staffing and workflows, and collaborate with Brand, Marketing, and Operations to ensure #J-18808-Ljbffr Civana-Wellness-Resort-and-Sp