IT Support Specialist

IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced technology environment. This role is responsible for ensuring seamless day-to-day IT operations, supporting employees, managing endpoint devices, facilitating onboarding and offboarding processes, and maintaining office technology infrastructure. The ideal candidate will serve as the primary onsite IT resource, collaborating closely with global IT, Security, Infrastructure, and Engineering teams to deliver exceptional technical support and operational continuity. Key Responsibilities Onsite IT Support & Employee Operations Provide onsite IT support for approximately 120+ office-based employees. Troubleshoot hardware, software, SaaS applications, conferencing systems, printers, and office technology issues. Deliver responsive technical support to employees and executives. Support onboarding and offboarding activities: Device preparation and deployment. Support onboarding and offboarding activities: User account setup and configuration. Support onboarding and offboarding activities: Equipment assignment and collection. Support onboarding and offboarding activities: Access and permissions support. Ensure operational continuity for employee IT services. Endpoint & Identity Management Support and maintain macOS and Windows environments. Deploy, enroll, patch, troubleshoot, and maintain endpoint devices using Kandji. Deploy, enroll, patch, troubleshoot, and maintain endpoint devices using Microsoft Intune. Manage user lifecycle operations: Account provisioning and deprovisioning. Manage user lifecycle operations: Access management. Manage user lifecycle operations: Permission administration. Manage user lifecycle operations: Identity-related troubleshooting. Provide support for Google Workspace. Provide support for Okta. Provide support for Cato VPN. Provide support for Zoom. Office Infrastructure & Technology Support Support office technology and infrastructure, including wireless networking. Support conference rooms and collaboration technologies (Zoom Rooms, Neat devices). Support audio/visual systems. Support printers and peripherals. Support employee hardware and office technology equipment. Perform onsite troubleshooting and issue resolution. Coordinate with vendors, service providers, and internet service providers. Ensure office technology readiness and uninterrupted business operations. Project & Infrastructure Support Participate in IT infrastructure and operational projects. Assist with office relocations and expansions. Assist with network infrastructure deployments. Assist with data center setup and support. Assist with hardware refresh and rollout initiatives. Assist with office cabling and technology installations. Support occasional after-hours maintenance activities when required. Collaboration & Reporting Work closely with internal IT, Infrastructure, Security, and Engineering teams. Escalate and coordinate complex technical issues as needed. Maintain clear communication regarding incidents, support requests, and operational activities. Track and manage work through ticketing and project management platforms such as Jira, SuperOps, monday.com, or similar tools. Follow established IT operational procedures, standards, and documentation. Required Qualifications 5+ years of experience in onsite IT support, desktop support, or corporate IT operations. Strong hands‑on experience supporting macOS and Windows environments. Experience administering and supporting Kandji. Experience administering and supporting Microsoft Intune. Experience administering and supporting Google Workspace. Experience administering and supporting Okta. Experience administering and supporting Cato VPN. Strong troubleshooting and problem‑solving skills. Experience supporting office infrastructure, end‑user devices, and collaboration technologies. Excellent customer service and communication skills. Ability to work independently while collaborating effectively with distributed global teams. Preferred Qualifications Experience supporting high‑growth technology, fintech, or SaaS organizations. Familiarity with Fortinet and UniFi/Ubiquiti networking environments. Experience managing onboarding and offboarding processes. Experience supporting infrastructure, network, or office technology projects. Knowledge of SaaS management platforms such as Torii or similar tools. Experience with office relocations, data center operations, and network implementations. Technical Environment macOS Windows Kandji Microsoft Intune Google Workspace Okta Cato VPN Zoom & Zoom Rooms Neat Devices Jira SuperOps monday.com Fortinet (Preferred) UniFi/Ubiquiti (Preferred) Work Arrangement Full‑Time Option 5 days per week Onsite: Tuesday–Thursday Remote: Monday and Friday Part‑Time Option 3 days per week Onsite: Tuesday–Thursday Additional Information Occasional evening or weekend support may be required. This position requires a hands‑on, customer‑focused professional who thrives in a dynamic and fast‑paced environment. The successful candidate will work closely with global IT, Infrastructure, Security, and Engineering teams to ensure a seamless technology experience for employees. EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages. #J-18808-Ljbffr Matrix USA