Customer Support Specialist

Customer Support Specialist

Are you a people person with excellent communication skills? Do you enjoy helping others and resolving issues with a friendly and professional approach? We are seeking a conscientious, dependable, and detail-oriented person to join our Customer Support Specialist team and provide top-notch service to our valued customers.

Responsibilities:

• Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
• Provide accurate information about our products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues in a timely and satisfactory manner.
• Maintain customer records and update databases as needed.
• Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
• Collaborate with other team members and departments to ensure customer satisfaction.

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Strong organizational and analytical skills
• Ability to multitask and work in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude
• Previous customer service experience preferred, but not required.
• Knowledge of accounting principles is a plus.
• Intermediate level MS Excel required.
• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Job Type: Full-time Schedule: 8 hour shift EDUCATION Bachelor's degree.

Compensation: $45,000.00 - $55,000.00 per year