Operations Analyst

Job Duties

Characteristics of Class:

Under the direction of the Information Technology Director, an employee in this class performs activities involving the knowledge of principles and practices of Information Technology (IT). An employee in this class provides technical skills and knowledge in assisting the IT Director in maintaining and upgrading the County’s workstations, hardware, and peripherals. An employee in this class is responsible for sharing on-call support.

Examples of Duties:

Any one position may not include all the duties listed, nor do the examples listed in their relative order of importance include all the duties which may be found in positions in this class.

Configure workstations for Winona County end users, which includes supporting, troubleshooting, and upgrading applicable hardware and software applications.

Facilitate phone and desk moves.

Maintain and modify Office365 Environment.

Maintain the County’s telephone and voicemail systems.

HelpDesk Support for incoming calls and issues.

Must install and configure peripherals (i.e.: scanners, printers, mobile devices)

Work with internal and external clients, vendors, and state departments. Participate in committees and workgroups to create and support technology solutions to county service delivery. This may include certification testing and rollout of new systems and updates to existing systems.

Perform on-call duties.

Any other duties as assigned.

Minimum Education Required

Associate degree or two-year vocational certificate in Computer Science, Computer Technology, Network Administration or related area and at least three years previous experience in the operation and maintenance of computer networks; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Minimum Experience Required

Knowledge of Microsoft Office Applications, Microsoft IIS, Database systems such as Microsoft SQL Server, active directory/Windows Server, including adding users, granting permissions, and applying security.

Knowledge of maintaining End User Workstations.

Ability to establish and maintain effective working relationships with the employees of Winona County, State employees, vendors, consultants, and employees from other local government agencies.

Ability to express ideas clearly and concisely.

Ability to follow complex written and oral instructions.

Experience installing and configuring peripherals (i.e.: scanners)

Possess a strong understanding of document management concepts.

Must possess and maintain a valid Driver’s License.

Must pass a personal background investigation.

For Full Performance:

Shift

First (Day)

Number of Openings

1

Drug Test Required

Yes

Compensation

$39.39 - $52.15 / Hourly

Additional Compensation

On-Call Pay

Postal Code

55987

Job Type

Full Time

Place of Work

On-site

Requisition ID

48588

Job Benefits

Health, Vision, Dental, Life, PERA, Floating/Vacation/Sick/Holiday pay, Comp. Time