Order Entry Clerk
Automation Products Group Inc
Job Type
Full-time
- Entering and researching the status of orders, repairs, returns, credits, and exchanges. Order entry may include price verification, contract review, etc.
- Receives and manages customer service requests
- Enters and maintains all customer information in CRM
- Maintains order track spread sheets, order forms, rep lists & distributor information
- Handles and tracks customer complaints
- Generates daily reports: booking, orders & RMA's
- Tracks customer service activities via monthly reports, use of CRM, order tracking, etc.
- Coordinates with manufacturing to quote and ensure realistic delivery times
- Coordinates with Accounting on all customer credit requests
- Coordinates with outside sales regarding customer service matters
- Coordinates with shipping for custom documents and specification needs
- Interacts with engineering for the creation of part numbers
Vacancy posted 4 days ago
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