Supervisor, Quality Assurance

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Quality Assurance Team within the Integrated Operations Division. Responsible for ensuring the workload and function of Quality Assurance Auditors remain consistent with established standards and objectives. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Supervises the effective implementation and use of new QA audit planning and/or management tools and technologies. Supervises the daily workload planning and coordination functions of the Quality Assurance Audits. Works with a team of Supervisors to maintain auditee forecasting Schedules and plans to meet AA auditing frequency policy. Coordinates assignments of Auditors for the accomplishment of scheduled and unplanned activities. Supports Auditors in the field during the performance of their audits. Interacts with Auditees as needed to support Auditor finding closures in a timely manner. Ensures audit and documents meet department goals for timely and accurate completion along with filing system processes. Maintains the Vendor Supplier Management Request process for QA initial and final approvals. Supports department Manager in the maintenance of AA’s Approved Vendors List. Evaluates the training needs and curriculum development for Quality Assurance Auditors to ensure currency on department policies and practices, industry trends and regulatory requirements. Interacts with FAA as required for resolution of investigatory request. Develop and maintain audit checklists to meet AA CAMP and CFR requirements. Other special projects, but not limited to: International Air Transport Association Fuel Quality Pool (IFQP) airline master/deputy, Standardized International Aircraft Ground De-icing Program (SIAGDP) and De-icing/Anti-icing Vendor Audit (DEVA). When applicable, may be required to work rotating shifts, nights and weekends. Minimum Qualifications - Education & Prior Job Experience High School Degree, GED or equivalent aircraft maintenance operational leadership experience. 2 years of experience creating and effectively implementing operational and tactical plans. Preferred Qualifications - Education & Prior Job Experience Bachelor’s degree in relevant field or equivalent experience/training. Experience managing, supervising and/or directing union workgroups. 5 years experience in a position that reviewed and audited processes. Skills, Licenses & Certifications A&P License. Airline and aircraft maintenance technical knowledge. Effective Conflict Resolution skills. Implement and manage organizational change. Identify and resolve problems and develop alternative solutions. Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) as well as US Customs Security badges, as applicable. Ability to handle multiple projects simultaneously. Knowledgeable of applicable FAA regulations, specifically FARs 21, 43, 45, 121 and 145. Ability to obtain necessary international travel documents (i.e. passports, VISAs, etc.). What you'll get Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising. #J-18808-Ljbffr American Airlines