General Manager

Job Description

General Manager — KlickWay Athletics

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Full-time, exempt salary · Puget Sound region · Specific location discussed during the interview process

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A great gym doesn’t depend on its general manager catching every problem. It depends on a general manager who builds a team that notices, acts, and follows through.

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We grew from one location to four in two years, with more scheduled. We’re looking for a General Manager to run a club: build the team, earn members’ trust, and make good service consistent.

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What you’ll own

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• Your team. Recruit, hire, coach, and schedule the trainers and member-service reps who run your club. Set clear expectations, address problems early, and help good people grow.
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• The floor. Be a familiar presence. Learn members’ names and goals, notice when attendance drops, and help people reconnect before they decide to leave.
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• The building. Clean, safe, maintained, and ready for members on every shift — with routines that hold between inspections.
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• The numbers. Membership sales, lead response, first appointments, personal-training performance, retention, and the expenses in your control. You’ll work from a live scorecard shared across our GMs.
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• Your club’s local presence. Members join a gym in their neighborhood, not a company. Social posts, member wins, Google review responses, and local events are yours to run, with support from our Marketing lead.
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• Follow-through. Every commitment has an owner and a deadline.
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What you bring

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Experience leading a customer-facing team and owning day-to-day business performance. Hiring and developing people. Coaching a team on B2C sales. Comfort with KPIs — what the numbers mean, what’s causing them, and what to do about it. No fitness certification required; fitness, hospitality, retail, or another service business all translate.

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Compensation and benefits

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$95,000–$112,000 base, depending on the club and the experience you bring, plus a quarterly performance bonus. KlickWay pays 100% of your medical, dental, and vision premiums . Also: 15 days paid vacation, six floating holidays, paid sick leave, an all-location membership, employee discounts, and professional development reimbursement.

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Schedule

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This is not a fixed Monday–Friday job. Your hours should flex to cover peak member times and every shift your team works, including some weekends and occasional events.

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Apply

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We read every application. Along with your resume, tell us about one standard or process you introduced that was still working six months later — what you changed, and how you knew it stuck. A few sentences is plenty.