Trainer

Trainer Position

Veritas HHS seeks a Trainer for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN.

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our company culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here's our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company's success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It's one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Paid Time Off
• Volunteer Time Off
• Rewards Program
• On-Demand Pay

About the Position:

The Trainer develops, implements and manages the training plan for two child support services offices with a staff of approximately 212, located in Memphis, TN. The position reports to the Program Improvement Manager.

Primary Responsibilities:

• Maintains training plan.
• Identifies and assesses current and future training needs, using job analysis, annual performance appraisals, and in consultation with the quality assurance analyst and management team.
• Works with supervisors and staff to develop individualized training plans based on job responsibilities and any knowledge gaps.
• Develops and revises training modules and handouts.
• Maintains training calendar, schedules and notifies participants and their supervisors, and coordinates all training session activities.
• Delivers group training and provides one-on-one remedial training at a supervisor's request.
• Monitors and evaluates training program's effectiveness, including following up with participants and their supervisors to ensure learning objectives are met.
• Prepares and provides training reports to corporate and local managers.
• Manages training budget.
• Looks for, and works with leadership team, to provide outside staff development opportunities for employees.

Requirements:

• Bachelor's degree in education, human resources, or relevant field.
• One year of training experience.
• Three years of child support services experience.
• Knowledge of current child support policy and procedures.
• Experience designing and executing successful training programs.
• Proven leadership skills.
• Strong written and oral communication skills.
• Knowledge of computers and software (Microsoft and Adobe products).