Senior Retail POS Systems Engineer

Position Overview

We are seeking a highly experienced, hands-on Senior Retail POS Systems Engineer to support and enhance enterprise point-of-sale (POS) applications and their integrations with internal business systems.

This role will focus on the POS application, payment solutions, and end-to-end system integrations within a modern retail technology environment. The ideal candidate brings strong retail POS experience, deep application-level troubleshooting skills, and the ability to take ownership of complex technical challenges.

The successful candidate will serve as a senior technical resource, partnering with internal teams and external vendors to optimize POS capabilities, improve system reliability, and support evolving retail business requirements.

Primary Responsibilities

• Own and support enterprise retail POS applications, ensuring functionality, performance, and reliability.
• Troubleshoot complex POS application issues by analyzing end-to-end workflows, system dependencies, and integration points.
• Manage and support integrations between POS platforms and internal enterprise systems.
• Provide technical expertise in payment processing, payment integrations, and related POS functionality.
• Partner with payment providers and technology vendors to resolve issues, evaluate capabilities, and drive improvements.
• Support retail loyalty programs, customer incentives, promotions, and related POS functionality.
• Oversee and troubleshoot POS integrations with loss prevention technologies, including camera-based solutions.
• Evaluate POS platform capabilities and recommend enhancements, solutions, and process improvements.
• Collaborate with Infrastructure and other technical teams to ensure clear ownership of underlying infrastructure and application support responsibilities.
• Take ownership of technical issues, drive root-cause analysis, and ensure timely resolution.
• Serve as a senior technical resource and provide guidance to other team members.

Required Qualifications

• Significant hands-on experience supporting and managing enterprise retail POS applications.
• Strong understanding of modern retail point-of-sale platforms and their underlying application architecture.
• Experience troubleshooting complex application issues beyond the user interface or first-level support.
• Strong understanding of POS integrations, APIs, data flows, and connectivity with internal enterprise systems.
• Solid experience with retail payment processing and payment-related integrations.
• Experience working directly with POS vendors, payment providers, and other technology partners.
• Knowledge of retail loyalty programs, incentives, promotions, and loss prevention functionality.
• Ability to take technical ownership, independently investigate issues, and drive solutions through resolution.
• Strong communication and collaboration skills, with the ability to work across application, infrastructure, and business teams.

Preferred Qualifications

• Experience with multiple enterprise retail POS platforms.
• Experience with payment gateways, payment terminals, and payment processing integrations.
• Familiarity with camera-based loss prevention and retail security integrations.
• Experience supporting POS platforms within multi-location retail environments.
• Understanding of enterprise application integration architecture and related technologies.