Entry-Level IT Helpdesk Technician

Franklin Pierce University in New Hampshire is seeking an entry-level Helpdesk Technician I to provide frontline support for IT, telecommunications, and computer use inquiries. The role emphasizes customer service and learning, with full training provided; no prior helpdesk experience is required. You will answer calls and emails, triage tickets, reset passwords (MFA), use remote tools, and coordinate with field technicians for on-site support, contributing to self-service knowledge base updates #J-18808-Ljbffr