IT Generalist (w/ Salesforce)
Robert Half
Job Description
Job Description
We are seeking a hands-on IT Generalist to join a collaborative IT team. This is a great opportunity for someone who enjoys wearing multiple hats, with a primary focus on Salesforce administration while also providing day-to-day IT support across the organization.
Responsibilities
Salesforce Administration (Approximately 60%)
- Administer, maintain, and troubleshoot the Salesforce platform.
- Configure and enhance Salesforce by creating reports, dashboards, custom fields, workflows, automations, and other system enhancements.
- Modify and maintain questionnaires, task sets, matter plans, merge documents, cross-object field mappings, and Flow automations.
- Ensure data integrity through ongoing maintenance and cleanup.
- Generate scheduled and ad hoc reports to support business needs.
- Train new and existing users on Salesforce functionality and best practices.
- Continuously identify opportunities to improve system efficiency and maximize platform capabilities.
IT Support (Approximately 40%)
- Provide technical support to end users in collaboration with managed service providers and technology vendors.
- Configure and deploy computers and equipment for new employees.
- Troubleshoot hardware and general IT issues.
- Coordinate with vendors to maintain and improve technology systems.
- Procure and manage IT hardware as needed.
- Serve as a reliable technical resource for staff, helping ensure smooth day-to-day technology operations.
- Support a variety of IT systems, hardware, and end-user technologies.
- Occasional travel to regional office locations may be required.
- 2–3+ years of Salesforce Administration experience.
- Strong overall IT knowledge with the ability to support a broad range of technologies.
- Experience creating reports, dashboards, customizations, workflows, and automations within Salesforce.
- Excellent troubleshooting and problem-solving skills.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Strong communication and interpersonal skills with the ability to train and support users.
- Customer-service mindset with a friendly, approachable, and team-oriented attitude.
Vacancy posted 3 days ago
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