Shift Leader - Customer Service Associate (Restaurant)

Why Dunkin'? America runs on Dunkin', and so do our teams! We're seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin'/Baskin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. ! Hold themselves accountable for their responsibilities on their shift. Operations Excellence for Guest Satisfaction- Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Complete all required training and support the training of other team members. What You'll Do: As a Shift Leader, you'll be the go-to person during your shift, helping to: - Lead by example and support your team in delivering top-notch guest service - Keep operations running smoothly - prepping food, managing inventory, or handling cash - Train and coach crew members to be their best - Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards - Step in for the manager when needed, help make key decisions What You Bring to the Table: - Previous experience in food service or retail (leadership experience is a plus!) - A positive attitude and strong communication skills - Ability to multitask and stay cool under pressure - Willingness to work flexible hours, including early mornings, weekends, and holidays - A team-first mindset and a passion for great coffee and customer service - Must be at least 18 years of age - You're fluent in English and eligible to work in the U.Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.