Salesforce & Fundraising Operations Associate

World Change Starts with Educated Children®

IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.

Remote but open to applicants in these states only: CA, CO, CT, DC, FL, GA, IL, MD, MA, NH, NJ, NC, OR, PA, TN, VA

Position Overview

The Salesforce & Fundraising Operations Associate serves as the primary administrator for Room to Read's Salesforce NPSP environment and related fundraising systems. The role ensures that Development & Communications teams have accurate data, effective systems, and reliable reporting to support fundraising and donor engagement.

Working closely with Development & Communications, Finance, and IT, the Associate asks the right questions to understand business needs and recommends practical Salesforce solutions rather than simply implementing requests. This role requires strong technical skills, sound judgment, and the ability to work independently while balancing competing priorities.

Responsibilities

Salesforce Administration, Reporting & Data Management (60%)

• Manage day-to-day Salesforce NPSP administration, including configuration, user access, permissions, troubleshooting, maintenance, and system improvements.

• Maintain accurate and reliable fundraising data across Salesforce and related systems, including donations, constituent records, imports, revenue tracking, and soft credits.

• Build and maintain dashboards and complex Salesforce reports involving multiple objects, data sources, calculations, or business requirements, including matrix, joined, cross-object, formula-based, and custom reports.

• Analyze fundraising data and prepare reports and insights to support planning, leadership decision-making, and fundraising performance.

• Identify and resolve data or system issues and improve workflows, data quality, and operational efficiency.

Stakeholder Support, Training & System Adoption (25%)

• Partner with Development & Communications, Finance, IT, and other stakeholders to understand business needs and provide Salesforce guidance and support.

• Diagnose business needs by asking effective questions, clarifying objectives, and evaluating options before recommending a system, reporting, or process solution.

• Recommend practical, scalable solutions, including alternative approaches when a stakeholder's initial request may not be the best solution.

• Provide user support, training, onboarding, and documentation that promote effective system use and adoption.

Project Management & Process Improvement (15%)

• Lead Salesforce enhancements and process improvements from planning through testing and implementation.

• Prioritize competing requests based on business impact, urgency, risk, and organizational needs, and communicate priorities and expectations clearly.

• Use sound judgment to make decisions, solve problems, and move work forward independently, including in ambiguous situations.

• Consider the downstream impact of system changes on data, reporting, integrations, fundraising processes, and users before implementation.

Qualifications

Required

• Minimum 4 years of hands-on Salesforce administration experience, including configuration, reporting and dashboards, automation, data management, user support, and troubleshooting.

• Demonstrated ability to diagnose business needs, ask effective questions, evaluate options, and recommend appropriate CRM, reporting, and process solutions.

• Demonstrated experience building complex Salesforce reports and dashboards involving multiple objects, data sources, calculations, or business requirements.

• Strong data management skills, including data quality, integrity, governance, imports, and an understanding of how system changes may affect other processes or data.

• Demonstrated ability to work independently, solve problems, exercise sound judgment, and manage competing priorities.

• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.

• Advanced Excel skills, including pivot tables, formulas, lookups, and data analysis.

Preferred

• Experience administering Salesforce Nonprofit Success Pack (NPSP).

• Experience supporting fundraising, donor management, advancement, membership, or nonprofit operations.

• Salesforce Administrator certification.

• Experience with integrated CRM, finance, fundraising, reporting, or data platforms.

• Experience working in a global organization and/or familiarity with SQL, Salesforce integrations, or Apex.

What Success Looks Like

• Take ownership of Salesforce issues and improvements and move solutions forward independently.

• Understand the underlying business need and recommend the right solution rather than simply implementing a request.

• Build reporting that answers meaningful business questions and clearly explain the logic and approach behind it.

• Prioritize competing needs using sound judgment and communicate decisions clearly.

• Think beyond the immediate change and consider how Salesforce decisions may affect data, reporting, integrations, processes, and users across the organization.

We Offer:

The salary range for this role is $63,000 to $80,000. Compensation may vary depending on several factors including, but not limited to, experience, skill set, and relevant education or certifications. Benefits include:

• 100% employer-paid premiums for your medical, dental, and vision coverage

• 50% medical and 100% dental and vision premium coverage for eligible dependents

• 22 days of PTO (+1 additional day accrued each year up to 27 days)

• 12.5 paid holidays

• Enrollment in a 401(k) plan with up to a 6% match

• $600/yr allowance for home office

• Certified Great Place to Work

Read is a child-safe organization; all personnel must adhere to Room to Read's Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy.

Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.

Child Protection Principles

• Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation
• Room to Read has zero tolerance for child abuse and exploitation.
• All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse.
• All children should be treated with respect and dignity.
• The well-being of the child is Room to Read's first priority when dealing with all identified or suspected cases of child abuse.
• Room to Read shall integrate child protection into all its organizational strategies, structures and work practices.

Protection from Sexual Exploitation and Abuse (PSEA) Principles

• Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse.
• Room to Read has zero tolerance for adult sexual exploitation and abuse.
• Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated.
• All adults should be treated with respect and dignity.
• Room to Read implements a survivor-centered approach, putting the survivor's rights and dignity at the forefront.
• Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.

About Room to Read:


Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow - creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children's libraries filled with diverse children's books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions.

We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries.


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