Splunk Admin with ITSI
TechDigital Group
- 8+ years' experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge.
- Should possess strong scripting knowledge in PERL, Shell/VB, Python etc.
- Should have experience in integrations with other tools .
- Should have strong understanding of Splunk development, implementation, and administration .
- Should have worked on various monitoring solutions (Storage, backup, server, Network, APM, etc.)
- Should have been part of the team in High Availability configuration in complex environments.
- Experience with REST and web services interfaces, XML, JSON .
- Integration with monitoring tools like SCOM, CAUIM, Solarwind with Splunk ITSI.
- Experience in Splunk Dashboard development . Plus
- Experience working as part of a team involved in the implementation of SPLUNK for big Global customers .
- Should be a fast learner of various other tools and integrate where possible.
- Should possess good communication and interpersonal skills .
- Out of the box thinker with technical savoir-faire .
- To adhere to quality standards, regulatory requirements, and company policies .
- To provide support for on-call escalations and manage incident and problem management.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopened cases.
- Work on value-adding activities such as Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives .
- To participate or contribute to EN business in the creation of proposals to drive service improvement plans .
Vacancy posted 11 hours ago
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