Communications Liaison - Houston, TX

Job Description

Job Description

Salary: $18-$20 Hourly

About Zedcor Inc.Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of MobileyeZ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida. For more information, check out

Position Overview

The Communications Liaison is the first point of contact for many of Zedcor's customers and employees. You will manage incoming communications through shared email inboxes and phone lines, coordinate requests between departments, and ensure every inquiry receives timely attention and follow-up.This is an ideal opportunity for someone who is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Monitor and manage incoming communications through shared email inboxes and phone systems.
• Respond to customer and employee inquiries in a professional and timely manner.
• Route requests to the appropriate departments, including Operations, Monitoring, Investigations, Sales, Billing, Technical Support, and other internal teams.
• Track requests from receipt through completion and ensure follow-up occurs as required.
• Escalate urgent matters to the appropriate teams.
• Maintain accurate records and documentation of customer and internal requests.
• Provide status updates and communicate progress to customers and internal stakeholders.
• Ensure service standards are met and no request falls through the cracks.
• Identify recurring issues and opportunities for process improvement.
  

Qualifications & Requirements

• Exceptional written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Excellent organization and time management skills.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and follow-through.
• Professional and positive attitude.
• Comfortable working with multiple software platforms and systems.
• Proficient with Microsoft Office applications.
• Previous experience in customer service, dispatch, service coordination, call center operations, administrative support, or a similar role is preferred.
  

ScheduleThis position is part of a 24/7 operations environment and follows a rotating 4-on, 4-off schedule consisting of 12-hour shifts. Day and night shift opportunities may be available.

Why Join Zedcor?At Zedcor, we provide the tools, mentorship, and the environment to help you thrive and grow in your career. If youre looking to take your skills to the next level, Zedcor offers a dynamic and rewarding opportunity.

Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a drivers license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment:EEO is the Law Notice of Applicant Rights Under the Law.