VP, Solution Architect - Marketing Engineering

Role Summary

In today’s rapidly evolving financial landscape, innovative solutions are essential to address complex challenges. The Vice President, Solution Architect thrives in a hands‑on role focused on system design and architecture, leading by example to design, implement, and manage highly available, scalable integrations across marketing and related platforms. The position requires continuous discovery, rapid learning of SaaS platforms and AI solutions, and deep expertise in developing microservices and integrated AI‑driven solutions. Strong leadership, influence across multiple teams, and adaptability to changing technologies are essential.

Our Way of Working

We offer flexible location options, including the possibility to work from home near one of our hubs or in one of our offices. Occasionally, in‑person engagement activities such as business meetings, training, and culture events may be required.

Essential Responsibilities

• Collaborate with business and IT teams to understand requirements, ensure solutions adhere to standards, and deliver on schedule.
• Partner with multiple IT teams to develop high‑availability, high‑performance solutions that comply with organizational security and standards.
• Oversee the build and ongoing management of Marketing and Martech applications.
• Communicate regularly with business and technology leaders, providing status updates, dashboards, and solution reviews.
• Manage diverse IT technologies and priorities across multiple teams using Agile methodologies.
• Maintain comprehensive process and documentation standards, including design documentation, coding, testing, and code reviews.
• Implement proactive monitoring to minimize or prevent application impact.
• Provide 24x7 on‑call escalation support as needed.
• Identify opportunities for automation, system improvements, and simplifications in engineering solutions.
• Maintain a passion for knowledge, continuously learning emerging technologies including AI/ML/Gen AI.
• Leverage GenAI tools to enhance deliverables and efficiency as required.
• Evaluate SaaS platforms’ AI capabilities and drive integration strategies using Synchrony standards and industry best practices.
• Influence Agile development teams throughout all phases of the scaled Agile lifecycle.
• Lead Continuous Integration and Continuous Delivery (CI/CD) strategies using Bitbucket, CloudBees, Jenkins, and uDeploy tools.
• Collaborate with train and Agile team leaders to ensure delivery at every Program Increment.
• Mentor and guide team members at all levels, influencing upward, downward, and laterally.
• Ensure compliance with Synchrony’s architecture, security, and technology standards.
• Contribute to defining and maintaining future‑state technology architecture and application modernization roadmaps.
• Define and enforce non‑functional requirements, including performance, security, reliability, scalability, usability, maintainability, and portability.
• Analyze production issues, troubleshoot effectively, identify root causes, and implement solutions.
• Stay current on emerging technologies, open‑source projects, and programming languages.
• Work with third‑party vendors to develop or integrate software into company products.
• Coach and mentor engineering leads to enhance their technical expertise and leadership abilities.
• Perform additional duties and special projects as assigned.

Qualifications / Requirements

• High school diploma or GED with 12+ years of skilled system engineering experience, or bachelor’s degree with 8+ years of system engineering experience.
• Excellent verbal and written communication, analytical, problem‑solving, and collaboration skills.
• Minimum 5 years designing scalable applications.
• At least 3 years of leadership experience managing teams.
• Minimum 3 years working with Marketing solutions and SaaS platforms across Martech and AdTech.
• Proven experience integrating AI tools, building AI‑driven solutions, and using AI tools.
• 4+ years managing high‑availability technology solutions, including APIs across Java and other platforms, and utilizing monitoring tools and dashboards.
• At least 2 years specializing with Martech/AdTech platforms.
• Strong critical thinking, creativity, and problem‑solving capabilities.
• Ability to communicate complex technical concepts clearly to business and client stakeholders.
• Ability and flexibility to travel for business as required.

Desired Characteristics

• Experience with Java, Oracle, Apache, and other application servers across Linux, Unix, Windows, PCF, and AWS environments.
• Strong initiative, motivation, and communication skills.
• Familiarity with DAM, Preference and Consent management, CDP, Email, and SMS activation platforms.
• Expertise in continuous integration and delivery environments.
• Proficiency with monitoring tools such as New Relic and Splunk for production support.
• Knowledge of JSON, REST, and GraphQL‑based web services.
• Experience with financial or banking applications support and development preferred.
• Excellent interpersonal skills to influence clients, teams, management, and external stakeholders.
• Strong written and oral communication, analytical, and problem‑solving skills.
• Relevant certifications in architecture, cloud platforms, or Agile methodologies are advantageous but not mandatory.

Compensation

Grade/Level 12. Salary range: $135,000.00 – $230,000.00 USD annual, plus annual bonus based on individual and company performance. Adjustments are made according to market in CA, NY Metro, and Seattle.

EEO Statement

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.