Business Analyst

Job Description

Job Description

Title : Business Analyst

Location: Phoenix, AZ

Type: Contract

Position Overview

Phoenix Staff is seeking an experienced Salesforce Business Analyst to support business and technology initiatives by bridging the gap between stakeholders and technical teams. This individual will play a key role in evaluating business processes, gathering requirements, and helping deliver Salesforce solutions that align with organizational objectives. The ideal candidate brings a strong understanding of Salesforce functionality, business analysis methodologies, and cross-functional collaboration.

Primary Responsibilities

• Partner with business stakeholders to identify, analyze, and document operational and system requirements related to Salesforce initiatives.
• Convert business objectives into detailed functional requirements and collaborate with technical teams to deliver effective solutions.
• Act as a central point of communication between business users and IT teams to ensure project expectations, timelines, and deliverables remain aligned.
• Evaluate current processes, identify improvement opportunities, and recommend enhancements leveraging Salesforce capabilities.
• Support system configuration, testing, and validation activities, including workflows, custom objects, automation, reporting, and related platform features.
• Assist with the planning, coordination, and execution of Salesforce enhancements and project initiatives.
• Create and maintain process documentation, workflow diagrams, business requirements, and data mapping materials.
• Facilitate user training, knowledge transfer, and adoption activities related to system changes and enhancements.
• Stay informed on Salesforce platform updates, features, and industry best practices to provide ongoing recommendations.

Required Qualifications

• Minimum of 5 years of experience in a Business Analyst, Systems Analyst, or similar analytical role.
• At least 2 years of hands-on experience supporting Salesforce-based environments.
• Demonstrated ability to gather, analyze, and document both business and technical requirements.
• Working knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and related functionality.
• Experience collaborating with diverse teams across business and technical functions.
• Familiarity with Agile delivery frameworks, including Scrum and/or SAFe.
• Experience utilizing project and work management tools such as Jira, Azure DevOps, or similar platforms.
• Strong analytical thinking, problem-solving abilities, and communication skills.

Preferred Qualifications

• Salesforce Administrator (ADM 201), Salesforce Business Analyst, or comparable certification.
• Experience supporting data migration efforts, integrations, or Salesforce API-related projects.
• Knowledge of Salesforce reporting, analytics, and dashboard development.