Dental Treatment Coordinator

Job Description

Job Description

Job Title: Dental Treatment Coordinator

Location: Garden City, New York
Job Type: Full-Time/Part-Time
Reports to: Office Manager

Job Overview:

We are seeking a friendly, highly organized, and detail-oriented Dental Treatment Coordinator to join our growing dental practice. The ideal candidate will play a crucial role in managing patient care by guiding patients through their treatment plans, ensuring smooth scheduling, and providing excellent customer service. This role requires a passion for dentistry and the ability to build lasting relationships with patients and the dental team.

Key Responsibilities:

• Patient Consultation and Communication:

  • Review patient treatment plans with the dentist and explain the recommended procedures and options to patients.

  • Answer patient inquiries about treatment costs, insurance coverage, and financing options.

  • Provide clear, accurate information regarding the benefits, risks, and expected outcomes of treatments.

• Treatment Scheduling and Coordination:

  • Schedule and coordinate appointments for patients based on treatment plans.

  • Ensure patients are aware of their appointment schedules and follow-up treatments.

  • Coordinate with dental assistants, hygienists, and other team members to ensure timely and efficient care delivery.

• Insurance and Financial Management:

  • Verify patient insurance eligibility and benefits.

  • Assist patients with insurance claims, billing inquiries, and payment processing.

  • Provide estimates for treatment costs and work with patients to arrange financing options if needed.

  • Work closely with the billing department to resolve any discrepancies or outstanding balances.

• Patient Records and Documentation:

  • Maintain accurate patient treatment records in compliance with HIPAA and practice policies.

  • Ensure that all patient information is up-to-date and properly documented in the practice management software.

• Customer Service:

  • Ensure a positive, welcoming, and professional experience for every patient.

  • Address and resolve any patient concerns or complaints in a timely and courteous manner.

  • Support patients throughout their treatment journey, fostering trust and rapport.

• Team Collaboration:

  • Work closely with the dental team to ensure seamless patient care and communication.

  • Attend and participate in team meetings, training sessions, and practice events.

  • Promote a positive and cooperative work environment.

Qualifications:

• Education & Experience:

  • High school diploma or equivalent required; associate’s degree or higher in a related field is a plus.

  • Previous experience as a dental treatment coordinator, receptionist, or in a similar role is highly preferred.

  • Knowledge of dental terminology, procedures, and insurance processes is strongly preferred.

• Skills:

  • Strong verbal and written communication skills.

  • Excellent organizational skills with the ability to multitask in a fast-paced environment.

  • Proficient with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) and Microsoft Office Suite.

  • Ability to work independently and as part of a team.

  • Exceptional customer service and interpersonal skills.

Working Conditions:

• Full-time/Part-time position.

• May require occasional evening or weekend hours, depending on the practice's schedule.

• Ability to handle high patient volumes with efficiency and care.

Why Join Us?

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Friendly and supportive team environment.

• A chance to make a meaningful impact on patients’ oral health and well-being.

If you are a compassionate, organized individual who thrives in a fast-paced dental environment, we’d love to meet you! Apply today to be a part of our dedicated team and contribute to providing outstanding care to our patients.