Sr. Design Researcher

Ebay Design Researcher

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

Location: San Francisco, San Jose, Bellevue, or Remote - US-based

eBay is a purpose-driven company, dedicated to crafting an ambitious and inclusive work environment that welcomes everyone to join in the effort.

As a global commerce leader that crafts exhilarating customer experiences, eBay is improving the way the world buys, sells, connects and gives. Our community of talent has been genuinely committed to diversity and inclusion since its founding more than 25 years ago. Here, we celebrate being yourself, doing your best work, and having a meaningful impact on people across the globe. We are looking for people with vibrant creativity, a collaborative approach, and a passion for helping small businesses succeed. If you share these values too, we'd love to talk to you!

About The Team

Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of Design Researchers guide design partners and cross-functional teams at eBay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.

The ideal candidate is a strategic thinker, great storyteller and loves working with peers and leaders to uncover insights that drive sophisticated solutions to tough problems. This passionate and inclusive researcher will work closely alongside partners from Design, Business, Product Management, Engineering, and Marketing to deliver research insight about our users with huge impact. Our team of experienced and curious researchers scope, plan, implement, and socialize user research across a spectrum of methodologies. They are strong influencers within and outside the Design organization, building credibility and visibility company-wide for eBay's Design Research team.

Responsibilities

• Deliver mixed-methods user research, aimed at illuminating user needs and defining great experiences throughout the customer journey.
• Partner closely with Design, Product, and Business leadership to help define and deliver the UX strategy for the area.
• Work diligently with your research peers to define a process to scope, plan, execute, and deliver powerful research outputs, while partnering with cross-functional colleagues to ensure user insight is acted upon
• Collaborate with other research teams to enhance the E2E experience for eBay customers

Qualifications

• 3+ years of extensive practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch.
• A degree in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors, or a related field, or alternatively, commensurate experience in industry and certificate programs.
• Ability to assess and work through sophisticated problems and ambiguous situations.
• An expert influencer and advocate for user research, with outstanding communication and storytelling skills.
• Experience working in large organizations and collaborating across diverse cross-functional teams/domains is strongly preferred.
• eCommerce and/or global user research experience is desired

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.

$135,200 - $205,700

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes CO, HI, NM, NYC)" excludes residents of Colorado, Hawaii, New Mexico and New York City.