Agentic Commerce Architecture & Delivery Manager | Communications, Media, & Technology

About Accenture Song – Customer Technology, CommerceAccenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.What’s in it for youLead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)Contribute to Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assetsOwn delivery of solution components and workstreams—from design through build, rollout, and value realizationWork with global clients across B2C, B2B, and B2B2C commerceGrow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platformsWhat you will do in this roleAs a Manager in Customer Technology – Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.Commerce & Platform DeliveryApply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementationsTranslate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystemsDrive prototype-to-production efforts, embedding agentic workflows into live commerce environmentsArchitecture & EngineeringDesign modular, reusable agent frameworks integrated with commerce engines, APIs, and backend servicesApply enterprise-grade standards for scalability, security, observability, and reliability of agentic systemsContribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructureDelivery & ExecutionManage engineering and delivery pods across AI, backend, data, cloud, and DevOpsImplement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCPDeliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systemsGovernance, Risk & Value RealizationImplement policy-driven architecture including governance, compliance, auditability, and explainabilityTrack technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROIOperate human-in-the-loop and feedback mechanisms to continuously improve agent effectivenessMarket & Practice GrowthContribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementationsBuild and enhance internal accelerators, reference architectures, and reusable componentsEngage senior client stakeholders, translating architectures into delivery outcomesBasic Qualifications:7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)Hands-on experience building agentic AI capabilities integrated into production systemsStrong knowledge of API-led, microservices-based architectures supporting distributed commerce systemsExperience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platformsIndustry expertise in CMT IndustryPreferred Qualifications:Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOpsExperience applying enterprise governance frameworks for AI-driven systemsSolid understanding of observability, performance benchmarking, and AI evaluation frameworksDemonstrated ability to lead and mentor cross-functional engineering teamsStrong communication skills—able to present designs and delivery plans to senior stakeholdersTrack record of contributing to reusable assets and practice capabilitiesCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/25/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $94,400 to $266,300Cleveland $87,400 to $213,000Colorado $94,400 to $230,000District of Columbia $100,500 to $245,000Illinois $87,400 to $230,000Maine $80,400 to $196,000Maryland $94,400 to $230,000Massachusetts $94,400 to $245,000Minnesota $94,400 to $230,000New York $87,400 to $266,300New Jersey $100,500 to $266,300Virginia $87,400 to $245,000Washington $100,500 to $245,000About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on us.fitly.work or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: Chicago, Accenture Tower, CorpType: Full time