Operations Lead

Job Description Job Description Description: SERVICE PHILOSOPHY Pueblo Diversified Industries (“PDI”) is a Colorado Nonprofit Corporation with a mission to create pathways of opportunity where people with diverse abilities thrive through informed choices, meaningful education and employment, premier residential services, and dynamic social experiences. Pueblo Diversified Industries is an Equal Opportunity Employer.

Job Title: Operations Lead
Pay: $23.00- $25.00 per hour. Non-Exempt, Hourly.
General Hours: 7:30 am-4 pm
(Current Active Drivers License & PDI automobile insurance requirements).

The Operations Lead is responsible for overseeing daily operations, supporting staff performance, ensuring that productivity, quality control, and quality assurance standards are met, and assisting leadership with workflow coordination, shipping operations, compliance, and process improvement. This position acts as a bridge between frontline staff and management to ensure efficient and effective operations while maintaining a safe and productive work environment.

Operations Lead Core Responsibilities
Daily Operations
Coordinate and oversee day-to-day departmental operations
Ensure assigned tasks, production goals, shipping schedules, and service expectations are completed accurately and on time
Monitor workflow and adjust staffing or priorities as needed
Assist with scheduling, coverage, and operational continuity
Support warehouse, inventory, and logistics operations
Shipping & Logistics
Coordinate incoming and outgoing shipments
Prepare shipping documentation, packing slips, and inventory records
Load, unload, and verify shipments for accuracy and quality
Maintain organization of shipping, receiving, and storage areas
Coordinate deliveries and transportation schedules as needed
Driving & Equipment Operation
Safely operate company vehicles, including box trucks and delivery vehicles
Conduct vehicle inspections and report maintenance or safety concerns
Operate forklifts, pallet jacks, and other warehouse or production equipment safely and efficiently
Ensure all equipment is maintained and used according to company and OSHA safety standards
Quality Control & Quality Assurance
Monitor production and operational processes to ensure quality standards are consistently met
Perform routine quality inspections of products, shipments, and completed work
Identify defects, inconsistencies, or process failures and implement corrective actions
Maintain quality documentation, records, and reporting requirements
Assist with the development and improvement of quality assurance procedures and operational standards
Work with leadership to reduce errors, waste, and operational inefficiencies
Ensure compliance with customer specifications, company expectations, and regulatory standards
Staff Leadership & Support
Provide guidance, coaching, and support to team members
Reinforce company policies, procedures, and workplace expectations
Assist supervisors/managers with training
Address minor employee concerns and escalate issues when necessary
Promote accountability, teamwork, and professionalism
Quality, Safety & Compliance
Ensure compliance with company procedures, OSHA regulations, workplace safety standards, and applicable regulations
Maintain OSHA certification and apply safety best practices in daily operations
Conduct or assist with safety checks, safety enforcement, inspections, and incident reporting,
Identify operational inefficiencies and recommend improvements
Promote a culture of safety, quality, and continuous improvement
Communication & Coordination
Serve as a communication link between employees and leadership
Provide operational updates, production status, quality concerns, and issue reporting
Coordinate with other departments to maintain workflow efficiency
Participate in meetings and assist with implementing operational initiatives
Reporting Structure
Reports to: Production Manager / Senior Director of Operations
Supervises: Assigned operational staff or team members
Key Performance Expectations
Operational efficiency and productivity
Shipping accuracy and timeliness
Quality control and quality assurance compliance
Safe equipment and vehicle operation
Staff accountability and engagement
OSHA and workplace safety compliance
Communication effectiveness and problem resolution
Requirements: Qualifications
Previous leadership or supervisory experience preferred
OSHA Certified preferred
Valid driver’s license required with an acceptable driving record
Experience operating box trucks, forklifts, pallet jacks, or warehouse equipment preferred
Experience with quality control, quality assurance, or production oversight preferred
Strong communication and organizational skills
Ability to multitask and prioritize responsibilities
Working knowledge of operational procedures, logistics, and workplace safety
Preferred Skills
Shipping and receiving coordination
Team leadership and employee coaching
Quality control and process improvement
Equipment and vehicle operation
Time management and scheduling
Inventory tracking and reporting
Microsoft Office and operational software proficiency
Physical Requirements
Ability to stand, walk, bend, lift, and move materials throughout the workday
Ability to lift and move up to designated weight requirements safely
Ability to operate vehicles and warehouse equipment safely
Ability to work flexible hours or overtime when operationally necessary
Minimum Requirements to Work at PDI:
Must be 21 years or older
Pass pre-employment drug and background checks
Subject to random drug testing during employment
Computer-literate and comfortable with technology
Strong oral and written communication skills
Must provide a current, valid driver’s license at all times
Agree to a motor vehicle record check
Must maintain continuous auto insurance that meets PDI’s required limits
Travel:
Local travel within a 100-mile radius may be required on occasion
Travel could result in a variance in scheduled hours
Benefits:
Medical, dental, and vision insurance
Paid time off and paid holidays
Retirement savings options
Employee Assistance Program (EAP)
Professional development opportunities
Mission-driven, supportive work environment
Applicants selected for an interview will be contacted by a hiring manager or front desk staff member—monitor your messages and respond promptly, asking for the person who reached out.

Next Steps:
PDI invites you to complete a brief Culture Index Survey. It takes less than 10 minutes, and there are no right or wrong answers—just go with what feels most natural to you. Whenever you’re ready, please cut and paste the link into a new browser. We look forward to learning more about you. LiNK>

Assistance Needed: If you need help with the application process, please dont hesitate to contact HR at View email address on click.appcast.io. Thank you, Human Resources.

Please be sure to complete the application process before taking the survey...