Shift Leader

Basic Purpose and Objectives of the Position The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Reviewing food handling procedures Assessing operational processes The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity. Principle Accountabilities Customer Satisfaction/Product Quality Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service. Financial Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers. Operations Conducts daily inventory, completes shift‑to‑shift food safety audit and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing. Human Resources Provides ongoing coaching and feedback for crew employees. Provides “hands‑on” training for crew in Learning Zone. Benefits 30 hours per week are entitled to enroll in medical, dental and 401(k) benefits; 32 hours per week are entitled to PTO; 36 hours per week are entitled to short‑term disability; Period bonus potential up to $1.00 per hour for every hour worked. #J-18808-Ljbffr