Executive IT Support/ VIP Support
Yochana
Key Responsibilities to include but are not limited to:
- Deliver world-class IT support to onsite and remote end users
- Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services
- Provide smart hands support for network and voice services
- Provide recommendations regarding new technologies to better support all executives, and users
- Perform regular walkthroughs to provide proactive support to high visible individuals
- Acts as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming requests in a timely manner including occasional after-hours support.
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations
- Present the facts transparently to promote collaborative solutions
Vacancy posted 1 day ago
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