Experienced Field Service Technician

Field Service Class A Technician Or Journeyman TechnicianAt Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.Position: Field Service Class A Technician or Journeyman TechnicianPay Range: $36.50-$52.60 per hour. Pay rate is dependent on education and experience.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans - 401K eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and moreAdditional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plansEssential Functions:Maintains truck and crane inspection logs on a daily basisCompletes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS codeTransmits photos, timecards, service reports, and other information through e-mailMaintains good customer records on jobs that have been assignedMaintains credit card receipts for accounting purposesWorks with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needsCommunicates with customers on the diagnosis and status of repairs, parts, and other concernsTeaches and coaches other technicians in the fieldPromotes Wagner Equipment Co. to customersAccurately troubleshoots and repairs CAT equipment the first timeReads, understands, and applies electrical and hydraulic schematics to repair workSafely rigs or hooks components for liftingRemoves, repairs, and installs major components in varying configurations of equipmentMaintains tooling in good working order as per MSHA and OSHA regulationsMakes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcherMaintains service vehicle in safe and good repairOther duties as assigned by managerRequired Education and Experience:High School Diploma or GED5+ years' experience servicing heavy equipment1+ years administrative/clerical experience3+ years customer service experienceAdditional Eligibility Requirements:DOT Health CardMust pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screeningsPhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeAscending or descending ladders, stairs, etc.Heavy work that includes lifting and/or moving objects up to 100 pounds or moreIntermediate Knowledge of DBSIntermediate Knowledge of ET/SIS/SIS Web/STWAbility to work independently with little or no directionWell-rounded knowledge of CAT equipmentTravel Requirements:75%- 100%Work Environment:Noise: LoudIndoors and OutdoorsOther Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screeningsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.