Senior Director, Enterprise Reliability Engineering

JOB SUMMARY

The Senior Director, Enterprise Reliability Engineering is responsible for improving the reliability, resiliency, scalability, and operational excellence of Marriott’s Data and Core technology domains. This role plays a critical part in Marriott’s reliability transformation, shifting the organization from reactive, centralized operations toward engineering-owned reliability grounded in modern Site Reliability Engineering (SRE) and DevSecOps practices. This leader serves as a catalyst for change, partnering closely with product, engineering, platform, architecture, and security teams to embed reliability throughout the software development lifecycle. Success is measured by measurable improvements in reliability outcomes, incident reduction, engineering adoption, and operational maturity rather than ownership of ticket queues or production support.

CANDIDATE PROFILE

Required: * Undergraduate degree in Engineering, Information Systems or Computer Science discipline and/or equivalent experience/certification * 10+ years of senior IT leadership experience across software engineering, platform engineering, SRE, DevOps, or related disciplines with a blend of deep technical knowledge and a customer-focused mindset

• 8+ years leading large-scale engineering or reliability organizations
• 3-5 years’ experience operating and maintaining a Multi-Cloud environment
• 8+ years managing direct reports and Service Provider teams
• Demonstrated success driving reliability transformation across multiple

engineering domains * Deep understanding of cloud-native architectures, distributed systems, and modern software delivery * Proven ability to influence technical strategy and standards without direct authority * Experience defining SLOs, SLIs, error budgets, and operational maturity frameworks * Strong executive communication skills and systems thinking mindset Preferred:

• Graduate Degree in a technical discipline
• 3+ years experience managing Public Cloud technology stacks such as AWS,

Azure, Alibaba, GCP, etc. * 10+ years experience leading and engaging highly technical architecture, engineering and operations teams * 10+ years of hands on technical experience in infrastructure and/or development teams * Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision * Comfortable applying a combination of qualitative and quantitative methods to define success * Expert problem solver that is to be able to solve challenges across people, process and technology * Ability to build strong relationships and network throughout the broader IT community * Experience in the security, implementation and operational support of mission critical products * Strong influencing skills and an ability to overcome barriers while driving change * Experience in researching emerging technologies and trends, standards, and products

• Experience in developing technology roadmaps and strategies
• Excellent verbal and written communication skills for a wide range of

audiences including executives, business stakeholders and IT teams * Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise * Strong attention to detail with an ability to operate effectively across multiple priorities

• ITILv4 certification
• Experience operating in an Agile or SAFE framework
• AWS, Azure, Oracle or similar cloud certifications
• Familiarity with hospitality, travel, retail, or large-scale consumer-facing

platforms

CORE WORK ACTIVITIES

Domain Reliability Strategy & Transformation * Define and execute domain reliability strategies for Data, and Core platforms * Translate enterprise reliability transformation objectives into actionable domain roadmaps

• Establish service ownership models, service tiering, and reliability targets
• Identify organizational, process, and technology barriers to reliability

adoption and drive remediation SRE & DevSecOps Enablement

• Expand and mature embedded SRE capabilities within domain engineering teams
• Drive adoption of SLOs, error budgets, production readiness, and operational

excellence practices * Embed reliability considerations into architecture reviews and CI/CD pipelines * Improve deployment safety, change quality, and risk reduction Incident Reduction, Resiliency & Learning

• Lead blameless post-incident reviews and root cause analysis
• Ensure systemic corrective actions that prevent repeat incidents
• Promote resiliency engineering practices such as fault isolation and graceful

degradation * Continuously improve incident response effectiveness and prevention Enterprise Engineering Excellence & Automation * Promote resiliency engineering practices such as fault isolation and graceful degradation

• Eliminate operational toil through automation and self-healing systems
• Establish and prioritize domain reliability backlogs focused on systemic risk

reduction * Increase engineering leverage through reusable reliability patterns and platforms * Advance observability maturity across metrics, logs, and traces Enterprise Visibility & Executive Reporting

• Develop and maintain executive-level reliability scorecards
• Provide visibility into reliability trends, risk posture, and maturity

improvements

• Connect reliability outcomes to customer experience and business impact
• Communicate progress, risks, and trade-offs to executive leadership

Service Provider Management * Own outcomes of the aligned Service Provider team inclusive of project delivery and operations

• Make short term plans for the team to effectively utilize resources
• Facilitate timely resolution of service delivery problems and minimizes the

impact to clients Managing and Conducting Human Resources Activities

• Build and lead high-performing Domain Reliability Engineering teams
• Develop engineering leaders with strong SRE and systems expertise
• Expand global engineering capabilities, including Hyderabad
• Lead vendor reduction and transition toward engineering-led reliability

models

• Foster a culture of accountability, learning, and continuous improvement
• Interviews and hires employees.
• Promotes the fair and equitable treatment of employees.
• Facilitates regular, ongoing communication in department (e.g., staff

meetings). * Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees. * Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. * Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

• Solicits employee feedback.
• Utilizes an “open door policy” and reviews employee satisfaction results to

identify and address employee problems or concerns * Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating

• Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to

Standard Operating Procedures. * Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. * Identifies talents of direct reports and their teams and assists with their growth and development plans. Success Measures * Increased percentage of services operating with defined SLOs and service ownership

• Reduction in repeat incidents and severity of reliability events
• Improved change success rates and deployment safety metrics
• Increased automation and reduction of manual operational toil
• Demonstrable year-over-year improvements in reliability maturity scores

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [ to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.