Medical Front Desk Receptionist

Job Description Job Description Benefits/Perks Career Advancement Opportunities
Competitive Compensation
Health Insurance
Front Desk & Reception Responsibilities Greet members, visitors, and pharmaceutical representative promptly and professionally
Check members in and out for appointments
Ensure demographic, insurance, and contact information is updated accurately at every visit
Answer multi-line phone systems professionally and direct calls appropriately
Check the voicemail throughout the day and communicate messages
Schedule, confirm, reschedule, and manage appointments for behavioral health and medical services
Monitor provider schedules and assist with appointment flow management
Maintain organized waiting and reception areas to ensure a professional environment
Provide exceptional customer service while maintaining professionalism during high-volume periods
Assist members with intake paperwork, consents, and agency forms
Administrative Responsibilities Verify insurance eligibility and benefits
Obtain authorizations and referrals when required
Print Encounters and submit to billing department
Collect co-pays, balances, and payments while issuing receipts appropriately while sending out invoices
Scan, fax, upload, and organize documentation within the Electronic Health Record (EHR)
Process incoming and outgoing mail, faxes, and correspondence
Assist with medical records requests and records management
Maintain accurate documentation of administrative actions within client records
Support administrative audits and compliance reviews as requested
Assist leadership and providers with clerical and operational tasks
Communication & Coordination Communicate effectively with providers, pharmacies, referral sources, and insurance companies
Relay messages accurately and timely to clinical staff
Coordinate member follow-up appointments and referrals
Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements
Serve as a liaison between members and clinical staff to support continuity of care
Compliance & Professional Standards Maintain strict confidentiality of protected health information
Follow all agency policies, procedures, and professional conduct standards
Participate in staff meetings, trainings, and supervision sessions
Adhere to HIPAA, OSHA, infection control, and workplace safety standards
Demonstrate professionalism, empathy, and cultural sensitivity when interacting with clients experiencing mental health or substance use challenges
The duties and operational expectations above are based on the agency’s established administrative and healthcare support workflows.

Qualifications
Education High school diploma or GED required
Associate degree or healthcare administrative training preferred
Experience Minimum 1 year of front desk, medical office, behavioral health, or customer service experience preferred
Experience working in behavioral health, substance abuse, or outpatient medical settings preferred
Experience with EHR systems and scheduling platforms preferred
Experience with member scheduling and customer service
Skills & Competencies Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Strong organizational and multitasking abilities
Attention to detail and accuracy
Professional phone etiquette
Ability to maintain confidentiality and professionalism
Ability to work independently and collaboratively within a multidisciplinary team
Strong time management and problem-solving skills
Bilingual candidates are encouraged to apply
Several qualifications and workflow expectations were adapted from the agency’s Medical Administrative Assistant operational standards.

Preferred Qualifications Knowledge of Medicaid, MCOs and insurance verification processes
Familiarity with behavioral health documentation workflows
Experience handling high call volumes and scheduling coordination
Knowledge of HIPAA and healthcare compliance standards
Bilingual
Physical Requirements Ability to sit and work at a desk for extended periods
Frequent typing, phone communication, and computer usage
Ability to move throughout the office environment as needed
Ability to lift up to 15–25 pounds occasionally
Clear verbal and written communication skills
Work Environment This position is based within an outpatient behavioral health and healthcare office setting serving individuals with mental health, substance use, and psychosocial needs. The Medical Front Desk Receptionist will work closely with administrative leadership, providers, and clinical staff to support quality member care and operational efficiency.