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Senior Solution Architect

Programmers.io

Role Descriptions: Job Title: Senior Solution Architect - ServiceNowExperience10+ Years of IT Experience with 5+ Years of ServiceNow Architecture ExperienceJob SummaryWe are seeking a highly experienced Senior Solution Architect - ServiceNow to lead the design| implementation| and optimization of enterprise-scale ServiceNow solutions. The ideal candidate will possess deep expertise in ServiceNow Discovery| CMDB| Custom Integrations| Data Transformation| ITSM processes| and Enterprise Service Mapping. The role requires strong technical leadership| architecture governance capabilities| and a thorough understanding of enterprise infrastructure components including DNS| domains| servers| networks| cloud platforms| and application dependencies.The Solution Architect will collaborate with business stakeholders| platform owners| infrastructure teams| and enterprise architects to deliver scalable and reliable ServiceNow solutions that improve visibility| operational efficiency| and service management maturity.Key ResponsibilitiesServiceNow Solution ArchitectureDefine and own end-to-end ServiceNow architecture and technical design.Lead platform strategy| roadmap planning| and governance activities.Design scalable| secure| and maintainable ServiceNow solutions aligned with enterprise architecture standards.Provide technical leadership and mentorship to development and implementation teams.CMDB & DiscoveryDesign| implement| and optimize ServiceNow CMDB architecture.Lead ServiceNow Discovery deployments across on-premises| cloud| and hybrid environments.Establish CMDB governance| reconciliation rules| identification rules| and data quality frameworks.Ensure accurate population and maintenance of Configuration Items (CIs) and their relationships.Drive Service Mapping and dependency mapping initiatives.Enterprise Dependency MappingAnalyze and document business service dependencies across applications| infrastructure| databases| middleware| cloud| and network components.Design solutions for service dependency visualization and impact analysis.Collaborate with infrastructure and application teams to establish end-to-end service views.Support operational resilience and root cause analysis initiatives through accurate dependency models.Integrations & Data TransformationArchitect and implement complex custom integrations between ServiceNow and enterprise systems.Design integrations using REST| SOAP APIs| MID Server| Integration Hub| JDBC| LDAP| and other enterprise technologies.Define data migration and transformation strategies for onboarding external data sources.Ensure data consistency| integrity| and governance across integrated platforms.Lead troubleshooting and optimization of integration performance.ITSM Process ExcellenceImplement and optimize ITSM modules including:Incident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementService CatalogAlign ServiceNow solutions with ITIL best practices.Identify autom

Vacancy posted 2 days ago
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