Intake Coordinator | Los Campeones

Intake Coordinator | Los Campeones

Job Category: Operations-Dept. of Public Supervisor: Jill Laboy Requisition Number: INTAK003262

Posted: March 12, 2026 Full-Time On-site Chicopee, MA 01020, USA

Job Details

Description

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Salary: $20.63

Additional Benefits:

• Career Growth Opportunities
• Culturally Diverse population
• Clinical Licensing Support

Job Title: Intake Coordinator Work Location: Ware, Ma. Bilingual Candidates Encouraged to Apply EOE M/F/D/V Union/Non-Union

Job Summary: Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all CBHI/ CSA referrals and performing other Manage Care Entities process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges.

Duties and Responsibilities:

Client Service Responsibilities:

• MABHA
• Referral Tracking
• Waitlist Tracking and Compliance Calls
• Opening/ Closing Electronic Health Record Packets
• CSA Workbooks
• Referral Source Tracking
• Marketing
• Contacting referral sources from waitlist when immediate openings are available
• Informing admin about waitlist status or need for referrals via email
• Scheduling Presentations for admin to generate referrals
• Supervise the according program/ staff.
• Participate in monthly department meetings.
• Office Management; i.e. Supply ordering, supply tracking, and any other office needs
• Performs other related duties and responsibility as assigned by Supervisory Staff

Administrative Responsibilities/ Record Keeping:

• Data Entry
• Reporting on monthly numbers (i.e. number of referrals, number of opening/ closings, etc.)
• Management of closed charts/ storage
• Receptionist and other clerical duties

Knowledge, Skills, and Abilities Required:

• Ability to work with Target Population
• Ability to work independently and as part of a team
• Ability to structure and Organize job responsibilities with minimal supervision
• Demonstrate good verbal and written communication skills
• Displays sound judgement
• Ability to provide goal-oriented services
• Works well as a team member
• Strong communication and writing skills
• Bilingual: (Spanish/English & Nepali/English)

Minimum Qualifications:

• High school degree or equivalent; post-secondary education an asset
• At least 2 years of clerical experience
• Bilingual skills in Spanish-English required
• Microsoft Office proficient (e.g. Excel, Word, Power Point)
• Flexibility to work shifts, including evenings, as required
• Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines
• Positive attitude and work ethic
• Excellent verbal and communication skills
• Must be team oriented
• To provide supervision as indicated of the consumer's prescribed medications and record this in his/her progress notes.
• To adhere to program and agency policies and procedures.
• To attend all staff meetings and all trainings as required by the funding source and/or the Agency.
• Represents Agency in a professional manner.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Qualifications

Skills

Preferred

Effective Communication (Verbal/Written)

Expert

Teamwork

Expert

Microsoft Office Skills

Expert

Administrative Skills

Expert

Education

Preferred

High School or better in Other.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.