Quality Director

Job Description

Job Description

Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values

Listen~Love~Respect~Excel~Innovate

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.

Samaritan is seeking a Quality Director for our growing community! At Samaritan we are dedicated to providing healthcare services to the community that we serve. Under the overall direction of the Chief of Patient Care Services, this position is responsible for planning, developing, coordinating, facilitating, and implementing organizational-wide quality improvement and risk management (QI/RM) activities, including Samaritan Hospital and the Samaritan Clinic. Particular focus on training, educating, and empowering of medical staff, leadership, and employees to incorporate the principles of quality and process improvement, reduction of waste, and risk management into their everyday work.

The Director of Quality also provides leadership functions related to Samaritan’s pursuit of overall service and operational excellence. This position is a key member of management and responsible for creating and improving the “patient, employee, physician, and student experience” at Samaritan.

The Director of Quality is also responsible for, in the context of quality improvement and risk management, Samaritan’s compliance status with all laws, rules and regulations, including the standards of the Department of Health, Centers for Medicare & Medicaid Services (CMS), and other agencies.

This is a full-time salary exempt position.

DIRECT REPORTS:

• Project Manager Data Analyst, Business Intelligence Analyst, Project Coordinator, Quality/Patient Safety Coordinator, & Infection Preventionist.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS (not limited to):

1. Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
2. Valuing patients, families, employees, community, physicians, & partners
3. Active involvement in the planning process
4. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
5. Effectively oversees and directs day-to-day operations.
6. Develops and fosters an employer of choice culture
7. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
8. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
9. Regulatory compliance (DNV, DOH, Stark, etc)
10. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee -driven team structures

ESSENTIAL SKILLS AND EXPERIENCE:

• Education:
  1. Bachelor’s degree in Quality Management, Quality Assurance, Nursing, or related field or equivalent experience. Master’s degree in related field preferred.
• License:
  1. If a Registered Nurse;
     1. Current Washington State RN License
     2. Certified Professional in Healthcare Quality (CPHQ) preferred
  2. Other Education:
     1. Certified Professional in Healthcare Quality (CPHQ) preferred

• Experience:
  1. Seven (7) years healthcare experience
  2. Five (5) or more years’ experience, developing, monitoring, facilitating and/or presenting QI/Risk programs.
  3. Three (3) years of leadership experience in healthcare setting.
• Skills:
  1. Extensive experience in curriculum development, instructional design, and program management, preferably in a healthcare or medical education setting.
  2. Knowledge of healthcare regulations, accreditation standards, and industry best practices.
  3. Strong leadership skills with the ability to motivate and manage a diverse team of instructional professionals.
  4. Excellent communication and interpersonal skills for collaborating with stakeholders and fostering partnerships.
  5. Proficiency in QI/Risk technologies, QI/Risk systems, and multimedia tools.
  6. Demonstrated ability to assess QI/Risk outcomes and implement quality improvement initiatives. LEAN experience a plus.
  7. Grant writing and fundraising experience is desirable.
  8. Certification in QI/Risk philosophies (LEAN/Six Sigma) is an advantage.

PHYSICAL REQUIREMENTS:

• Most of time spent indoors in well lit, temperature controlled environment.
• Most of the time will be spent sitting at a desk.
• Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling of up to 25 lbs.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.
• May occasionally teach or speak to large groups and needs to clearly and effectively communicate both written and verbally with audience.

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.