Front of House Shift Lead

Job Description

Job Description

Benefits:

• Employee discounts
• Training & development
• Wellness resources

• Contributes to the success of the restaurant by problem solving issues and providing excellent guest service and quality food and beverages
• Helps train and development of a strong service team
• Develop employees by providing ongoing feedback, establishing performance expectations
• Provide training and recognition to employees at all levels and maintains a high team-oriented environment
• Communicates effectively with the local management team
• Ensure that the restaurant operates efficiently and effectively within the companys fiscal and operational guidelines
• Controls the inventorying of food and liquor within company standards
• Controls labor costs within company standards
• Responsible for accurate placing, receiving, and stocking of all food and beverage orders
• Ensures secure and safe handling and transportation of funds
• Utilize and promote in-house feedback forms, staff evaluations and site evaluations to develop guest-oriented quality of service and delivering the WOW
• Support and implement the company local store marketing programs
• Responsible for ALL physical/aesthetic maintenance of the restaurant
• Maintain a working knowledge of all recipes, products, and production procedures
• Ensure established standards of food safety and sanitation are maintained
• Ensures all operations are in line with company standards, with exceptional scores including: in-house feedback forms, health inspections and FOH/BOH site evaluations

• Strong leadership skills and ability to act as a role model for company standards and uphold policies and procedures
• Ability to work effectively within a team
• Follow through with all assigned tasks and be flexible to accommodate quickly to newly assigned duties, including duties which may include other So Hospitality Group brands
• Ability to follow verbal directions and give clear verbal directions
• Ability to work positively in a fast-paced environment
• Ability to be on your feet and alert for extended periods of time

• Education: High School or equivalent
• High energy and passion for the industry
• 2 years or more prior restaurant experience
• Knowledge of computers, Microsoft, and Google products
• Good people management skills, communication and listening skills
• Flexibility and adaptability
• Demonstrated time management and organizational skills
• Must be internally motivated and detail-oriented and have a passion for teaching others
• Reliable transportation